Author Topic: Not very happy (Read 4079 times)

DEPUTY · « **on:** November 22, 2009, 02:05:49 AM »

SO ok I have been gone awhile its been a great ride, but I'm Back

My FA83 goes down out of time and the hand is broke it goes back..... 100 bucks to ship humm not happy since smith and others send me RMA lables inpast to cover that. fisrt strike I didnt care for,

ok gun gets fixed
gun gets shipped 3 day not next day
I was told 1-2 day turn around its now 5 days
oh and it was anouter 100 to ship it back to me.....

SO after this MY FA83 10 inch with 4x leupy and tsob mounts is gone as soon as i get it back...
My smiths have taken over and I see anew 460 in my future,

Im very disapointed.... that is cost me an extra 200 bucks.
Maybe im wrong here? yes i know its out of warranty.... not to mention his happened 3 days before the season opened up here .

S.B. · « **Reply #1 on:** November 22, 2009, 03:25:26 AM »

I'd like to have some pics, please?
Steve at bigben1956@verizon.net

Graybeard · « **Reply #2 on:** November 22, 2009, 10:59:56 AM »

If it was not a Premier which has life time warranty to original owner only then you should have expected to pay for the fix really. Some times Bob will do it free if you call in advance and ask nicely however.

Shipping is kinda your fault for method chosen I'd think. An FFL dealer can ship via USPS while we mere mortals cannot. It could have gone USPS Priority tho at that barrel length maybe or maybe not in a flat rate box. I can't imagine it being more than $25 shipped that way even fully insured. UPS and FEDEX are just plain crooks on shipping handguns.

That FA didn't eat the cost of shipping either way is standard fare for all gun makers if item isn't under warranty.

S.B. · « **Reply #3 on:** November 22, 2009, 11:47:09 AM »

Quote from: Graybeard on November 22, 2009, 10:59:56 AM

That FA didn't eat the cost of shipping either way is standard fare for all gun makers if item isn't under warranty.

I disagree with this statement. I've known S&W to send a perpaid label to get it to them and then pay shipping back to their customer.
Steve

Graybeard · « **Reply #4 on:** November 22, 2009, 12:32:18 PM »

Sure if under warranty but not otherwise. Heck I even got Taurus to do that twice. But no one is gonna cover shipping both ways on an item not under warranty. Still if he had talked it over with Bob in advance and been nice about it in the phone call he'd have had a lot better chance of them doing so.

free4ever · « **Reply #5 on:** November 22, 2009, 03:01:26 PM »

DEPUTY,
Don't feel too bad. Shipping costs are just simply high. Especially with insuring such an expensive item. My wife has made the mistake of returning clothing she bought online, only to discover that the shipping costs half the price of the article being shipped back! In the future, it probably would be better to ship through a dealership as they have special discounts. My watch recently traveled to Switzerland by way of authorized dealer for free (twice) at no cost. The other option in this case would be to check airfares. The size of your Freedom Arms revolver should classify it as a small child and they do have booster seats

. Oh what am I saying $200 is a ripoff....let's all cry together

DEPUTY · « **Reply #6 on:** November 22, 2009, 03:25:33 PM »

Quote from: Graybeard on November 22, 2009, 10:59:56 AM

If it was not a Premier which has life time warranty to original owner only then you should have expected to pay for the fix really. Some times Bob will do it free if you call in advance and ask nicely however.

Shipping is kinda your fault for method chosen I'd think. An FFL dealer can ship via USPS while we mere mortals cannot. It could have gone USPS Priority tho at that barrel length maybe or maybe not in a flat rate box. I can't imagine it being more than $25 shipped that way even fully insured. UPS and FEDEX are just plain crooks on shipping handguns.

That FA didn't eat the cost of shipping either way is standard fare for all gun makers if item isn't under warranty.

I dont expect free but I also dont figure on my 1900 handgun going to crap either when i have more rounds of heavier loads down range through my rugers and smiths at less cost.

FG vs PG fluff and buff....vs what nothing more money on pretty

handguns have to be shipped night a bit different yes they are i no longer deal with to many FFL's unless i have too..
smith has sent me prepaid returns for guns 50 years old. both ways as for FG or PG is pure bunk Horse hockey to frank.

Yes i happy that they fixed My broken, worlds finest revolver free yes since there parts broke under normal use. smith ruger have never raised a question or eyeball. enough to make me stick back to them never should have strayed. and getting the gun to me tomorrow i hope when i was told fri and took a day off work to boot to find out they shipped it back 3 day glad i dont have to write an article about them anytime soon and my smiths filled the roll for the tv show hunt i was involved in.................

Well since i dont know BOB i talked to John and a very nice lady and nicely expalined to them the 200 mile round trip to the hub to send it from, the tv show hunt i was involved on. etc.... and the promise of my gun being returned in 1-2 days which is now 6 days later yah its fixed should be here tomorrow then off to the gun shop she goes.........

free4ever · « **Reply #7 on:** November 22, 2009, 03:38:23 PM »

Deputy, in all seriousness....$200 is way too much to pay (as you already know) for shipping on a $1500 item. Still, all I can say is she is fixed and I wouldn't take out you (rightful) frustrations on the gun. We have all been there (my transmission dropping out at 60,000 miles) and I swore no more FORDs! etc. By the way still have the POS FORD. Already invested as you would say. FA should rethink their guarantees and apply the lifetime guarantee across the line. Even the "field-grades" are super expensive.
-DOn

DEPUTY · « **Reply #8 on:** November 23, 2009, 02:16:40 AM »

Quote from: free4ever on November 22, 2009, 03:38:23 PM

Deputy, in all seriousness....$200 is way too much to pay (as you already know) for shipping on a $1500 item. Still, all I can say is she is fixed and I wouldn't take out you (rightful) frustrations on the gun. We have all been there (my transmission dropping out at 60,000 miles) and I swore no more FORDs! etc. By the way still have the POS FORD. Already invested as you would say. FA should rethink their guarantees and apply the lifetime guarantee across the line. Even the "field-grades" are super expensive.
-DOn

I understand brother I really do, and you are right they should, and an email going to them reflect that.

Lloyd Smale · « **Reply #9 on:** November 23, 2009, 02:46:02 AM »

you could peddle it and by a real nice custom wheelbarrow to haul that smith into the woods with.

Personaly i get a kick out of guys with guns. Ruger guys are the worse. They think if they plop down x ammount of money that they should have something that never breaks and if it does will be sent back to them like new for free. Try that with a new car or truck or about any appliance youve ever bought and the dealer will laugh at you. Granted some of the bigger names in the industry like smith ruger dillon rcbs ect have warantees that are amazing. But they sell enough stock that they can afford to eat one once in a while. A small company like FA doesnt have that luxury. Sure there expensive and sure they should and do hold up better then your average ruger but they are mechanical and ANYTHING mechanical will eventually break. FA guns and there company is more on line with a custom gun maker. Ive yet to see any custom maker claim a warantee of any kind. Even ruger will not put a warantee in print. Bob does. Just dont think your going to get mad, buy a smith and live happily ever after. Ive probably had more smiths back for repairs then any gun other then ruger. Id like to see one of those x frames after 50000 rounds of full power loads. Id about bet my house that something will break in that time frame. Like Bill said its perfectly legal to have your dealer send a gun in a flat rate box. With insurance it would have cost you about 20 bucks. About the cost of buying 10 shells for your 460.

DEPUTY · « **Reply #10 on:** November 23, 2009, 03:32:27 AM »

true very true and i have alot of custom guns and alot of them have been back and and the makers have backed them 100% yes your right about the FFLs sorry to say there wasnt one i knew close by or the time frame i had to deal with

as for things breaking yes i know this all to well, as a full time instructor and traveling trainer in the firearms arena i know this very well.

My smith 500 has held up very well actually (only 400 rounds so far) and so have have my smith 44s will they go down at some point im sure.

since you guys all seam in good with Bob, and I dont know him

what is the deal between the 2 guns and there warranty granted its a nce gun shoots well but at that cost
it should be covered gun has had less than 200 rounds fired

Bob Baker · « **Reply #11 on:** November 23, 2009, 05:09:09 AM »

I am sorry Deputy is upset.

Here is how everything lays out.

Field Grade 454 Casull manufactured in February of 1995.

Hand was extremely short causing the cylinder to not fully index. This is caused by use, could be firing the gun, could be just cycling the gun. Either way a little lubrication through the 14 years of use would have helped eliminate this problem.

Charges were $66.35 for parts and labor. $32.00 freight. Total $98.35.

The gun was schedule to be delivered last Friday. UPS didn’t have an answer as to why it wasn’t delivered but they are contacting Deputy to explain.

DEPUTY · « **Reply #12 on:** November 23, 2009, 05:24:35 AM »

Hi Bob,

Thank you for the breakdown that is more than I got on the phone, Heck I didnt even get a rtn tracking Number...until i called to get one after gun never showed up..Ups called gun is in route there screw up no sweat. thank you for your time. they stated I should be getting a refund through you guys to my CC for the charges shipping

I really wonder why the differance in warranty? either way we will see how she does when it gets back

as stated I enjoy the gun as for lube no idea on that one.

my upset is over the whole thing going sideways on me and my time involved and timing of issue, etc...I dont expect freebies

again thank you for your time in this matter

Graybeard · « **Reply #13 on:** November 23, 2009, 10:29:22 AM »

Regarding the cost/warranty issue I'll add this and Bob might or might not explain it in more detail.

FA offers you two finish options one a highly polished one and one a dull sorta bead blasted finish. Personally for a hunting gun I'd rather have the dull finish but most seem to like a high polish which takes more time and thus cost to do it. They also use a cheaper grip on the field grade guns tho others are available as options. Standard sights I believe (but am not certain) are different as well.

All that adds to less cost to them to make a FG than a PG gun. Then to further make it a lower cost option for folks who wish it a bit lower in price they offer a one year warranty only on the FG. Sure they could offer a life time warranty option and I personally wish they would at least as an option but that would be complicated to manage no doubt. Offering a life time warranty has a cost attached to it and doesn't and can't come free. It costs FA so that cost must of necessity be passed on.

For a new gun you can have it your way kinda like at Burger King. You can have polished or dull finish, nice grips or cheap rubber, sights of your choice, barrel length and style of your choice and with or without a life time warranty. But all those things have costs associated with them and those costs are passed on to the customer same as other companies do. I have to assume based on the known to me small mark up on guns from retailer to customer that the profit margin on them for FA also isn't huge. Quality of the sort FA puts into their guns costs money and so do life time warranties. I know of no one that goes further to treat their original buyers more fairly than does FA and even most times buyers of used guns as well.

Lloyd Smale · « **Reply #14 on:** November 24, 2009, 02:45:57 AM »

I too prefer the dull finish. Ive got a 454 4 5/8s gun that is a field grade gun with premier grips and premier sights and to me its hands down better looking then my premier 475. If i ordered another id opt for the premier grade for the sights grips and warantee and have it brushed finished rather then polished. Bill hit on it with the warantee. Its one of the reasons the field grade guns can be made with the same guts and same quality of fitting but sell for substantialy cheaper prices.

DEPUTY · « **Reply #15 on:** November 24, 2009, 07:06:47 AM »

Well, Im glad your all happy,

As i just got off the Phone with bob while at the range since i got the gun back last night from Ups

2 rounds went bang then the gun went down again with many missed hits. Firing pin strikes on the cylinder and one that has peened a round in the cylinder and now i need to send it back again more time and money,

Im calling my local smith to have him take a look. it will cost less in shipping and travel time and return time and fees.

My hunting season has been trashed now.

Graybeard · « **Reply #16 on:** November 24, 2009, 11:43:36 AM »

Quote

My hunting season has been trashed now.

I sorta doubt this is the ONLY gun you have or the only handgun even. You're being a bit melodramic don't ya think. Sure I agree it should not have happened immediately after repairs but I hardly think the lost of one gun trashed a hunting season for someone who's been around and at this as long as you.

Lloyd Smale · « **Reply #17 on:** November 24, 2009, 12:35:07 PM »

before you jump the gun and go to another gunsmith give bob a call and see if he will work with you. Id bet a dime to a dollar that if some other smith fools with it Bobs going to tell you your on your own for here on out.

DEPUTY · « **Reply #18 on:** November 24, 2009, 01:35:45 PM »

Quote from: Graybeard on November 24, 2009, 11:43:36 AM

Quote
My hunting season has been trashed now.

I sorta doubt this is the ONLY gun you have or the only handgun even. You're being a bit melodramic don't ya think. Sure I agree it should not have happened immediately after repairs but I hardly think the lost of one gun trashed a hunting season for someone who's been around and at this as long as you.

the idea was for a single action only hunt and film for a tv show the season for gun hunting is pretty much over as well as our rut. main focus here, yes i have slug guns and smokepoles and few other iron sighted revolvers for close in work so tell me if your prized gun had gone down in the middle of season twic now you spend 200 bucks shipping and fixing 2 days of driving 100 bucks in gas then 3 days late due to ups then get the gun back and no boom go figure no drama just facts.

now i have to ship the gun back again for repairs... and i was asked if i was using it correct? I understand there are those whom might have issues when i get a cylinder full of rounds that have hits all over the rim but not the primers then hits on my cylinder not my even on my cases then one peened into the cylinder by the FP stike on edge of rim and cylinder face. no dram pure mad now, and is my marred up clyinder going to be fixed from all the Fp dings in it? doubt that,.

as for Bob he said send it back..........
as for another smith well since i have about 2 weeks till doe only i might get it back in time maybe fixed and another bill .

Combat Commander · « **Reply #19 on:** November 24, 2009, 04:48:14 PM »

DEPUTY, I've got a Super BlackHawk Hunter you can use for your hunt.

RJM1973 · « **Reply #20 on:** November 24, 2009, 05:25:12 PM »

I'm having a hard time understanding some of the choppy previous posts so you may have answered this, but did you purchase the revolver new or used? If it is used did you pay $1900.00 for a used field grade model 83?

DEPUTY · « **Reply #21 on:** November 24, 2009, 05:34:40 PM »

No matter, CC thanks brother filming is done now.

CC want to trade.....

Graybeard · « **Reply #22 on:** November 24, 2009, 05:36:51 PM »

He bought a used gun that had a one year warranty to original owner only and with an unknown past. I have no clue what it is he is talking about with the firing pin hits in places I have no clue how a firing pin reaches to begin with. Perhaps when it's all repaired and back to him Bob will let us know what was going on with it.

I am aware there is more to the story that we're being told but am not in a position to say what.

Combat Commander · « **Reply #23 on:** November 24, 2009, 05:38:52 PM »

Quote from: DEPUTY on November 24, 2009, 05:34:40 PM

No matter, CC thanks brother filming is done now.

CC want to trade.....

Maybe, bring it by some morning.

2 dogs · « **Reply #24 on:** November 24, 2009, 05:59:56 PM »

The reason so many of us are in "good" with Mr. Bob Baker is that many of us know him personally and have done business with him for years and the simple fact is that he is the one who is in "good" with us. As a matter of fact, he currently has my model 97 45 Colt being fitted for a new cylinder.

Now, every serious hunter has a backup gun or two. Its either that or staying at home and watching TV when Murphy sets out to ice your plans.....

S.B. · « **Reply #25 on:** November 24, 2009, 06:16:36 PM »

Quote from: 2 dogs on November 24, 2009, 05:59:56 PM

The reason so many of us are in "good" with Mr. Bob Baker is that many of us know him personally and have done business with him for years and the simple fact is that he is the one who is in "good" with us. As a matter of fact, he currently has my model 97 45 Colt being fitted for a new cylinder.

Now, every serious hunter has a backup gun or two. Its either that or staying at home and watching TV when Murphy sets out to ice your plans.....

I doubt that answer the posters agrivation?
Steve

DEPUTY · « **Reply #26 on:** November 24, 2009, 06:22:42 PM »

Quote from: Graybeard on November 24, 2009, 05:36:51 PM

He bought a used gun that had a one year warranty to original owner only and with an unknown past. I have no clue what it is he is talking about with the firing pin hits in places I have no clue how a firing pin reaches to begin with. Perhaps when it's all repaired and back to him Bob will let us know what was going on with it.

I am aware there is more to the story that we're being told but am not in a position to say what.

really what is the story go ahead

yes i got quote used gun from a very good person whom i know and trust you want to throw stones i have the gun here with the Fp hits here in front of me. if you want to make it an issue all i want is fixed working gun there is nothing else to the story GB

really because more to the story! here Bob and john havent said a thing to me other than your gun is broke send it back again and we will fix it again or what are you doing wrong

would you care to pay for the shipping this time to and from, GB since you and bob are so close, and he tells you more about my gun than i know? since you talk of some kind of under handed doings or secrets I guess a call to Bob is in order now in the am as to why my issues are being addressed to you and not me. all im trying for is some thoughts since you all have great guns that work and are in tight with Bob

I have pleanty of guns for the job its not the point the point was this is the gun that was getting the job

would you like pics of the busted gun and its firing pin hits on the cases and were they shouldnt be>

I have no issue paying to have my gun fixed and fixed right period.... im not asking for free all i want is a fixed gun
that works, if im doing something wrong im the first to step up say im sorry and correct that i have no issue taking my lumps if its my mistake

BUT DONT NOT ACCUSE ME OF HIDING OR DOING SOMETHING WRONG AND COVERING FOR YOUR FRIEND, BY STEERING BS TOWARD ME WITH YOUR IM NOT IN A POSTION TO SAY,
I have been nice about it not rude and been ok lets get it fixed and back to me i have called been polite to all involved while frustraded, but then again im sure you dont pay for these things and can borrow them as you need.

DEPUTY · « **Reply #27 on:** November 24, 2009, 06:41:11 PM »

Quote from: Combat Commander on November 24, 2009, 05:38:52 PM

Quote from: DEPUTY on November 24, 2009, 05:34:40 PM
No matter, CC thanks brother filming is done now.

CC want to trade.....

Maybe, bring it by some morning.

will do have alot of calls to make tomorrow

doghawg · « **Reply #28 on:** November 25, 2009, 08:55:13 AM »

Deputy

I hope you're more articulate on film than you are in an internet post.

Axehandle · « **Reply #29 on:** November 25, 2009, 10:19:17 AM »

Interesting thread guys..... While I don't know Bob Baker, as the owner of more FA revolvers than I have ever seen that were not mine, I have nothing but positive things to say... The marks on the back of the cylinder sound like one of the OM Rugers in my safe. The FP marks on this gun's cylinder are a result of the hammer being dropped when the cylinder was not locked.. I'd guess that working the action trying to duplicate the original problem and inadvertently dropping the hammer from less than full cock and lockup would do the same thing...