I have sent my actions back to them for new barrels a half dozen times. They have always returned them in excellent shape, packed in a new factory box. And sometimes with an extra part or two as well.
Unfortunately, those extra parts could be from the broken stock!
If you've done six, you're on borrowed time, there have been numerous complaints from members here about damaged/scratched stocks coming back from H&R, so much it was mentioned in the H&R survey!! Many won't send a nice stock in with a frame for an accessory barrel, I won't again!!
In my case, the damage happened there, while it was still in their hands, being returned in a new factory box has nothing to do with it, it's their carelessness while they do the fitting and before it gets shipped. I have to give them credit for fixing what they break tho, they do that with the best of em.
Tim
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