RCBS....again

[Tom W.]

I recently traded my 30-06 Encore pistol barrel for a .22-250 barrel. I've been reloading for about 25 years or so, and in that time I've done a few "things", like broke a few decapping pins , crushed a few cases, lube dents, and the like, but yesterday was a first. I managed to get a bag of new brass and an RCBS die set for the 22-250, and set the first die up. I had already re-sized, measured, trimmed and put into the tumbler about 8 or 9 cases when something went awry. Not being used to loading anything so small, I wasn't thinking when I pulled the handle on the press. I evidently didn't have the case securely seated in the shell holder when I pulled the handle, and I just completely ruined the whole thing. The only thing that survived my error were three lock nuts and the die body. I swear I've felt more resistance when necking up cases for the larger calibers.
A quick call to RCBS and the lady I talked to said the replacement parts were on the way. I didn't much have to tell her more than what I did, and give my address. (which I'm sure they have, I'm kinda bad about blowing O-rings on my Lubrisizer!)

I'm still in awe as to the customer service some of these large companies provide! 

[Castaway]

RCBS and Ruger are great to deal with.  Been a while since I've called RCBS, but when you call Ruger, you get a person, not a bunch of numbers to select in order to talk to someone.

[backstrap]

I found out the other day how great RCBS customer service was i have a old rock chucker press and didnt have the spent primer tray with it, i was biding on 1 on ebay but thay keep out bibding me i wasnt going to pay 20 for 1 i would just pick the primers up of the floor,so i called rcbs to see if they had 1 for sale and they lady that answered the phone asked me what press it was and the history of the press told her i got it from a family memeber and she sent me 1 out for free cant beat that service

[LaOtto222]

Yep, RCBS is top notch when it comes to service, fine folks to deal with. I had a bullet seater that I tried to push a case with too much slow burning powder in it and broke the punch. It was entirely my fault. I told them what the problem was and that I caused it. Since it was a very old one they had me send it in to make sure they got the correct part. I have had good luck with many different companies in the gun/reload industry. I have personally dealt with Marlin (through H&R CS), Thompson Center, Savage, and RCBS. I felt I was dealt with quickly and fairly in all those dealings. In most cases, I got the parts free, in some it was one way shipping and in one case, when it was my fault, I had to pay a nominal fee for a part, that was my fault, free shipping.