Author Topic: ??S&W Customer Service??  (Read 630 times)

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Offline S.B.

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??S&W Customer Service??
« on: May 25, 2009, 06:05:49 AM »
I recently sent my S&W 4" model 25-5(non-pinned/1980s) back to Smith for some repairs(I had bulged the cylinder with some bad handloads). Last week I was contacted ty a gentleman calling himself "Vito". He was worried about removing my barrel and suggested I go to a 5" barrel. I wasn't for this, I bought this gun because it was a very good length for packing and stated so. He wanted to cut my barrel off and use an easy out to remove the stub, he told me that older S&Ws were always possible to split the frames while removing the barrels? He also stated the cylinder he tried in my gun(not the cylinder that would be installed in my gun) would have a B/C gap out of spec .009"(his reason for wanting to remove the barrel)? I now own S&Ws with more cylinder gap than this, straight from the factory?
I also sent with this gun a standard combat trigger and hammer to be installed with repair(at the same time). He informed me that the cocking notch looked to be out of spec and would probably push off if installed?
This isn't my first experience with S&Ws and not my first experience with haviong one repaired by the factory and I pretty sure this man was the repairman other times?
Sounds to me like he's trying to sell me a new barrel and not install the hammer?
What would the difference be between using an easy out and using a proper fitting jig to remove the barrel(if it even needs to be removed)? Couldn't he use a hard stone to deepen the cocking notch in the hammer?

Puzzled with S&W repair center, Steve
 
"The Original Point and Click Interface was a Smith & Wesson."
Life member of NRA, USPSA,ISRA
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Offline Mohawk

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Re: ??S&W Customer Service??
« Reply #1 on: May 25, 2009, 11:35:19 AM »
Why does he need to remove the barrel to replace the cylinder? ??? It should be an easy swap and the BC should be fine. Sounds like a bunch of unnecessary work. Was he trying to charge you extra for the new barrel?

Offline S.B.

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Re: ??S&W Customer Service??
« Reply #2 on: May 25, 2009, 02:09:53 PM »
Oh, I'm sure he would.
Steve
"The Original Point and Click Interface was a Smith & Wesson."
Life member of NRA, USPSA,ISRA
AF&AM #294
LIUNA #996 for the past 34 years/now retired!

Offline mauser98us

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Re: ??S&W Customer Service??
« Reply #3 on: May 25, 2009, 05:19:31 PM »
I had a first edition model 610 I had to send back four times to get it right. The gun should have never left the factory in the first place.Seems like the quality control was not there.This was in the early 90's. this was the last new Smith I bought

Offline S.B.

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Re: ??S&W Customer Service??
« Reply #4 on: June 04, 2009, 02:16:01 AM »
I got a letter from S&W and it said the gun doesn't need the barrel removed, called and talked to Vito and he confirmed this.
Gun is being repaired at present.
Steve
"The Original Point and Click Interface was a Smith & Wesson."
Life member of NRA, USPSA,ISRA
AF&AM #294
LIUNA #996 for the past 34 years/now retired!

Offline jro45

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Re: ??S&W Customer Service??
« Reply #5 on: June 16, 2009, 06:36:18 AM »
I sent my 357 S&W back for a new barrel and they charged me 200.00$ for it. They are not cheap.