Author Topic: Finally Customer SERVICE  (Read 530 times)

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Offline bigvarmnt

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Finally Customer SERVICE
« on: June 19, 2009, 02:37:17 PM »
Someone must have looked these words up. I never bought much at Dick's S.Gs before.
I bought a 223 with camo stocks and scope about 30 days ago. Had a broken adjuster on the scope. Didn't really feel like dealing with it. Read on here about the sale price of 279. going on now. I paid 299. Thought I might as well go and get slapped in the face again. WELL I HOPE The folks at Ilion and other people read this. Dick's swapped me out with another scope and gave me the $20.00 to match the sale price. Very politely and respectfully. The way it USED to be in this now crazy world.  Customer and Service ;) 

Offline PHATINJUN

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Re: Finally Customer SERVICE
« Reply #1 on: June 19, 2009, 03:00:08 PM »
Congrats on the good service I sure wish they would get there act together in NY and Carolina. Kurt
Deceased 2/16/24
https://www.dignitymemorial.com/obituaries/machesney-park-il/kurt-heckman-11671764

Sportster17M2,20"Nickle410Tamer,26"410,
WTUTI12ga,WTU25-06,M158 22RemJet, 24"Ultra.204Ruger24"UltraFluted.204Ruger
M157Mannliker.22Hornet,24".223UltraFluted,   24".223Ultra,7X64BrenekkeUltra,22-250AIUltraFluted            7.62x39,22"303Britstub.32H&Rmag, .32303BritstubHuntsman,24" SS.50calHuntsman 58calHuntsman 12gaHuntsman
NEF RevolversSSModel73.32H&Rmag                     Blued Model73.32H&R mag The herd is shrinking!!
                                 "SOLI DEO GLORIA"

Offline bigvarmnt

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Re: Finally Customer SERVICE
« Reply #2 on: June 19, 2009, 04:19:25 PM »
Kurt, You mean Dick's or another company? (Carolina?)

Offline PHATINJUN

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Re: Finally Customer SERVICE
« Reply #3 on: June 19, 2009, 04:32:46 PM »
H&R custumer service in N Carolina. I have not done it yet just because of all the mistakes they seem to still be making but...I think all the orders go thru NC first then to the factory in NY. Kurt
Deceased 2/16/24
https://www.dignitymemorial.com/obituaries/machesney-park-il/kurt-heckman-11671764

Sportster17M2,20"Nickle410Tamer,26"410,
WTUTI12ga,WTU25-06,M158 22RemJet, 24"Ultra.204Ruger24"UltraFluted.204Ruger
M157Mannliker.22Hornet,24".223UltraFluted,   24".223Ultra,7X64BrenekkeUltra,22-250AIUltraFluted            7.62x39,22"303Britstub.32H&Rmag, .32303BritstubHuntsman,24" SS.50calHuntsman 58calHuntsman 12gaHuntsman
NEF RevolversSSModel73.32H&Rmag                     Blued Model73.32H&R mag The herd is shrinking!!
                                 "SOLI DEO GLORIA"

Offline bigvarmnt

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Re: Finally Customer SERVICE
« Reply #4 on: June 19, 2009, 04:54:54 PM »
Gotcha Now! ;)

Offline Rustyinfla

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Re: Finally Customer SERVICE
« Reply #5 on: June 19, 2009, 06:47:24 PM »


  I purchased a Henry Pump through Dick's and even though they were nice enough about it I don't know when I've ever seen a transaction take so long. They had three or four pieces of paper for me to sign that were some kind of company policy and the clerk had to read and explain each and every one of them. By the end of it I was just about ready to throw in the towel and tell them to keep the rifle.
If you're gonna be stupid ya gotta be tuff

Offline chipmunk

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Re: Finally Customer SERVICE
« Reply #6 on: June 20, 2009, 04:32:52 PM »
WOW your Dick's is much better then mine!   I swear I have had to argue with the manager over something or another EVERY SINGLE TIME I'VE BEEN IN THERE FOR THE LAST THREE YEARS!!!  Always the same lady too.  She recognizes me now when I walk in.  The only reason I keep going there is that they are the best about slashing prices when stuff goes out of season.  Problem is that you have to argue with them to actually get that price.

I went there after hunting season this year and stocked up on absolutely  everything we could possibly need in camp next year.  I made a list of everything's price as I grabbed them because of the past problems.   After 30 minutes worth of arguing with the manager, I paid the CORRECT price of something like $400.  If I had paid the prices that came up in the computer, I would have paid a whopping $650!  They were off on nearly half of the "sale" items I had. 

One example - Scope -$199 list price *%50 off*  - Rang up for $150! Spent 5 minutes arguing that one!

Most items just rang up at retail price instead of the sales price but a few were sneaky.  Like a warm hat I got that was supposed to be 25% off but rang up 20% off.  Most people would see that they got some cash off and been happy.  That had to be done on purpose!

I'm still mad over that visit.  (As I am sure you can tell)

Glad your's is actually honest!

Offline snakeman

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Re: Finally Customer SERVICE
« Reply #7 on: June 20, 2009, 04:55:28 PM »
I have bought alot of stuff from Dick's and never had a problem. One time they forgot to fill something out on the gun form and called me to come back in. The manager came back there and apoligized about 100 times and then gave me 2 bricks of .22 lr ammo for the gun I just bought.


snakeman