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Author Topic: H&R Customer Service Did Me Right  (Read 791 times)

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Offline Daman

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H&R Customer Service Did Me Right
« on: April 13, 2010, 04:22:02 AM »
Well I had my first touch of H&R CS this morning. Ordered the Camo Lam fore end and actually got a guy by the name Logan to help me. I told him what I needed and he was very prompt and answered all the questions I asked. He said it would ship later today.

Daman
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Live simple. Hunt Hard. Love Life.

I thank God everyday for my loving wife and all the fond memories of hunting with my Papa from a child until now.

Please take time to take a kid hunting, it will be a life long memory and blessing for both of you!

Offline coues2506

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Re: H&R Customer Service Did Me Right
« Reply #1 on: April 13, 2010, 05:34:18 AM »
CS is usually good with any company when you are paying them something. Just wait untill you need them to do something on their nickle.
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Offline canon6

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Re: H&R Customer Service Did Me Right
« Reply #2 on: April 13, 2010, 06:02:55 AM »
I have "needed for them to do something on their dime"  and I have always been treated fairly and promptly.   YMMV   but beaning considerate to the GS person never hurts. ::)     Doug
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Offline quickdtoo

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Re: H&R Customer Service Did Me Right
« Reply #3 on: April 13, 2010, 06:42:42 AM »
H&R Customer Support has always been great concerning getting repairs done, both in Gardner and now in Ilion/Madison, the problems come from misinformation and ordering parts which Madison sometimes does great, and other times not so good, ordering forends has been a big disappointment for many members, hope you get the right part Daman, be sure to post feedback here when you get it.  ;)

Tim
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Offline Daman

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Re: H&R Customer Service Did Me Right
« Reply #4 on: April 13, 2010, 06:51:28 AM »
Me too Tim. I will post feedback.

Logan seemed to know exactly which foreend I was talking about. I told him camo and he asked like the turkey guns or the laminated. I told him laminated and he said got it, you do want checkered right and I said yes. He said it would be shipped later today. Maybe I will get lucky.

daman
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Live simple. Hunt Hard. Love Life.

I thank God everyday for my loving wife and all the fond memories of hunting with my Papa from a child until now.

Please take time to take a kid hunting, it will be a life long memory and blessing for both of you!

Offline quickdtoo

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Re: H&R Customer Service Did Me Right
« Reply #5 on: April 13, 2010, 06:59:57 AM »
Just hope you don't end up with the 12ga USH Deluxe forend, the part numbers are in the FAQs if you want to confirm what he's sending.   :-\

Tim
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Offline Daman

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Re: H&R Customer Service Did Me Right
« Reply #6 on: April 13, 2010, 07:09:05 AM »
Quote from: quickdtoo on April 13, 2010, 06:59:57 AM
Just hope you don't end up with the 12ga USH Deluxe forend, the part numbers are in the FAQs if you want to confirm what he's sending.   :-\

Tim

Called back and Ann pulled it up on computer and confirmed it is not the Ultra fore end. She said it would be the one for any shotgun or rifle except the 10 gauge or the 12 Ultra.

Daman
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Live simple. Hunt Hard. Love Life.

I thank God everyday for my loving wife and all the fond memories of hunting with my Papa from a child until now.

Please take time to take a kid hunting, it will be a life long memory and blessing for both of you!

Offline quickdtoo

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Re: H&R Customer Service Did Me Right
« Reply #7 on: April 13, 2010, 07:11:17 AM »
 ;)
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Offline Daman

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Re: H&R Customer Service Did Me Right
« Reply #8 on: April 13, 2010, 07:26:15 AM »
Quote from: quickdtoo on April 13, 2010, 06:59:57 AM
Just hope you don't end up with the 12ga USH Deluxe forend, the part numbers are in the FAQs if you want to confirm what he's sending.   :-\

Tim

Tim had me running scared so I called a third time and the guy gave me the part number the same as stated in the FAQ's for the checkered camo laminate fore end and confirmed the order. Maybe I did get lucky.

Daman
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Live simple. Hunt Hard. Love Life.

I thank God everyday for my loving wife and all the fond memories of hunting with my Papa from a child until now.

Please take time to take a kid hunting, it will be a life long memory and blessing for both of you!

Offline Mac11700

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Re: H&R Customer Service Did Me Right
« Reply #9 on: April 13, 2010, 07:35:05 AM »
Quote from: Daman on April 13, 2010, 07:26:15 AM
Quote from: quickdtoo on April 13, 2010, 06:59:57 AM
Just hope you don't end up with the 12ga USH Deluxe forend, the part numbers are in the FAQs if you want to confirm what he's sending.   :-\

Tim



Tim had me running scared so I called a third time and the guy gave me the part number the same as stated in the FAQ's for the checkered camo laminate fore end and confirmed the order. Maybe I did get lucky.

Daman

 :D :D :D

Congrats..glad it worked out

Mac
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Offline Kal52

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Re: H&R Customer Service Did Me Right
« Reply #10 on: April 13, 2010, 09:01:26 AM »
I just got my BC stock set yesterday, ordered it just shy of 2 weeks ago....and low and behold the right parts, bolts and all!

sounds like things may be getting back to the way it should be.

GOod luck
Dave
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Offline Daman

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Re: H&R Customer Service Did Me Right
« Reply #11 on: April 13, 2010, 10:29:21 AM »
We can only hope! I love these little rifles for the value of workmanship vs. cost. I can only think of two guns in my future that I don't want to be Handi's and I have Remington's (Old ones when they still were worth what they cost), Brownings, Savage, and Ruger. The Handi's with TLC can be made into a custom gun with great accuracy with good glass for less than what my Brownings cost out of the box with no scope and looking just like everyone else's!

Daman
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Live simple. Hunt Hard. Love Life.

I thank God everyday for my loving wife and all the fond memories of hunting with my Papa from a child until now.

Please take time to take a kid hunting, it will be a life long memory and blessing for both of you!
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