The way that some of these have sat on the shelf, for who knows how long, they may have had a bad factory run over a relatively short time but it is manifesting itself much longer on the consumer market. Sure wish they would just do a recall in the serial number range of trouble. Making this linger until buyers have problems is not responsible and will not create user good will toward the company; in other words, they are shooting themselves in the foot.
Yes, they will fix it, and you will probably be satisfied. You just have to jump through the hoops to send it back and be without your purchase for a bit.
Its called 'life'.