It seems like it was started to bash Remington. If not, then it turned into that.
Not hardly, more like the opposite, just reporting the facts as they happened. Like the 17 minutes of hold, CS Rep didn't have a clue, swithched my first and last names around on the shipping label/delivery note.
My follow up stated I was satisfied, and they shipped through USPS as I requested. When I received parts (sights/ramrod) before through UPS, I had to be here to sign for them, even though there was no firearm involved. The UPS pick up is a 2 hour round trip from here, kinda defeats the purpose of shipped to your door. The mailbox is about a 100 yard round trip walk from my door.
What still shocks me is the fact they didn't want the defective plug back, even if they didn't want to inspect it. Just taking the risk of someone putting that in a muzzleloader and shooting it out of the equasion.
Make no mistake about it, I know Remington makes some great firearms, it is their Customer Service that needs work, and has for over 20 years in my experiences with them. You are wrong if you don't think Remington is responsible for the H&R/NEF rifles, this is a NIB muzzleloader w/warranty sold under their umbrella. Oh, by the way, it is not an NEF, it is a H&R, says so right on the side.