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Author Topic: Ruger's Great Customer Service  (Read 568 times)

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Offline MAJORSDAD

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Ruger's Great Customer Service
« on: April 21, 2011, 05:47:08 PM »
I recently tried to do a modification to my Mini 14 and botched it up and had to return it to the factory. Well, I included a note stating what I did wrong and included my contact info for payment for the repairs. To my suprise, I received the rifle back in less than two weeks and at no charge. Now that is great customer service. I wrote them a thank you letter and figured it would be a great service to note it here also. Kudos to Ruger!  :)
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Offline rugerfan.64

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Re: Ruger's Great Customer Service
« Reply #1 on: April 22, 2011, 12:58:48 PM »
I have a M 77 Hawkeye at their factory now. Its a 257 Roberts that hasn't ever shot well. This is the second trip back to the factory. I finally convinced them with photographic evidence about the locking lug engagement. Last I heard from them they were manufacturing a new barrel for this rifle. I am not in any hurry to get it back but I sure hope they do it right this time. Time will tell.
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Offline PowPow

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Re: Ruger's Great Customer Service
« Reply #2 on: April 22, 2011, 02:44:14 PM »
They have treated me more than fair on scope ring swaps.
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The difference between people who do stuff and people who don't do stuff is that the people who do stuff do stuff.
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