Geesh....., thats disappointing, Tony....; not only didnt the CSR put it down but they didnt read your included note? I cant inmagine getting something into the shop and NOT reading a note with it, but then Im kinda OC......
Is there a 'repaired by' tag to know who worked on it. Sorry to say that until there is accountability (you know, like WE always have to have to our customers) it wont likely change.