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Author Topic: DW SERVICE!  (Read 1799 times)

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Offline JDUB

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DW SERVICE!
« on: December 04, 2003, 07:08:22 AM »
I'm looking for a DW dealer or somewhere to buy parts & service in the NW WA. area. Please don't suggest DW,already tried! Looks like their taking the same path as previous folks trying to revive the name1? Do not get response by phone & order form on web does not load? oh well!! Thanks JW 8)
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Offline El Hombre

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DW SERVICE!
« Reply #1 on: December 04, 2003, 10:40:46 AM »
Try the number at this website

http://danwessondirect.com/

It took a couple trys to get them to answer the phone, but they sent my parts out promptly!
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Offline JDUB

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DW SERVICE!
« Reply #2 on: December 04, 2003, 01:36:53 PM »
GRACIAS EL HOMBRE, I've owned several DW & the frustration has always been parts/service,hope they get on track! ADIOS JDUB 8)
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Offline Van/TX

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DW SERVICE!
« Reply #3 on: December 04, 2003, 02:46:21 PM »
Response to my emails in the past have been extremely prompt.  I noticed that their online order form is broke.  Maybe they are working on it....Van
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Offline Van/TX

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DW SERVICE!
« Reply #4 on: December 04, 2003, 02:53:28 PM »
El Hombre, thaks for the url.  Kind of strange though.  Wonder why this info is not on danwessonfirearms.com
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Offline El Hombre

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DW SERVICE!
« Reply #5 on: December 04, 2003, 04:12:53 PM »
The Dan Wesson Direct site is a new site & has only been up a couple months.  For whatever reason that seems to be where the focus is. They haven't updated the main site for quite some time. The service level of the new management is incredible. They are sometimes hard to reach though. (Slow to return email or answer the phone) I think it's because they are working hard not because they don't care. They are good people to deal with. Last year on Thanksgiving day, the president of the company, Bob Serva, posted his CELL PHONE number on the 1911 Forum in answer to a customer there that was having a problem with a new pistol. He didn't PM the person, He posted it on the forum for everyone to see. That's customer service! (The president of Colt or S&W would never do that!)
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Offline Van/TX

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« Reply #6 on: December 05, 2003, 02:44:56 PM »
Good point :D ....Van
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Offline JDUB

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DW SERVICE!
« Reply #7 on: December 08, 2003, 06:00:21 AM »
Well im up to 4-LD calls , 7-emails & got no where yet? Guess i'll just give up & start hitting the larger local gun shows to find what I need! Just attended a medium size show N. of Seattle & everyone chuckles when you mention DW. Its to bad because I've always been pulling for them. There were some good DW buys there! Thanks for the replys JW :wink:
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Offline El Hombre

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« Reply #8 on: December 08, 2003, 08:45:46 AM »
I think I read on the 1911 Forum that Bob (the president) was out of town last week untill today. That is his email address on the website, so he may be getting back to you soon. As far as the phone goes, it's just hit or miss, leave a message and the will call you back.
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Offline Van/TX

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« Reply #9 on: December 08, 2003, 01:19:36 PM »
I sent an email to Bob this weekend with a question on ordering parts and got a prompt reply today.  Maybe y'all ain't holding your mouth right  :wink: ....Van
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Offline JDUB

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DW SERVICE OR LACK OF!
« Reply #10 on: December 08, 2003, 06:20:34 PM »
YEP,its probably my mouth! been running my business 17 years & you can ALWAYS reach me especially during business hours! :P  :lol:  :)  :D
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Offline Van/TX

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« Reply #11 on: December 10, 2003, 01:43:20 PM »
Seriously JB, try 'em again :D .....Van
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Offline JDUB

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DW SERVICE
« Reply #12 on: December 10, 2003, 04:06:35 PM »
THANKS VAN, I'LL  give it a try  JDUB
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Offline supermag 445

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DW SERVICE!
« Reply #13 on: December 10, 2003, 06:36:44 PM »
Sorry to hear about your trouble.  I have never had to wait more than 2-3 days to get any response for whatever I asked about.  I ofter call on the phone Bill Jefferys and talk shop with him about DW's guns and hunts comming up etc.  Great guy to talk to.  

I hope you get it resolved.

As far as others chuckel when you mention DW.  I would say lets go to the range and then chuckel at them when you destroy there groups with your DW.  For me there is no other DAN WESSON RULES!!!!!!!!!!!!!!!!!!!!!!!!

Brian
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Dan Wesson Rules!!

Offline JDUB

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DW SERVICE
« Reply #14 on: December 11, 2003, 05:11:44 AM »
HI BRIAN , I agree about accuracy,but the chuckle I believe was for service/parts availability & resale value. I've had 6 DW revolvers total,but backed off shooting when my range/fishing partner went to the big fishing hole in the sky(sure hes enjoying it-with his scotch).One of the dealers in E. Wa. gave up & that was my closest source(a 5 hr drive)! I emailed again yesterday & nothing yet. I,ve tryed every # & email suggested so far?????? Just looking for some sights & a barrel,nothing to urgent! THANKS JDUB :wink:
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Offline supermag 445

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DW SERVICE!
« Reply #15 on: December 13, 2003, 01:29:55 PM »
can you post the e-mail address that you are trying to contact DW at.  Maybe mine is different than yours and that is the problem.  I am at work right now so I don't have access to it but I will check when I get home and check to see if they are the same.

Brian
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Dan Wesson Rules!!

Offline Van/TX

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DW SERVICE!
« Reply #16 on: December 13, 2003, 01:56:00 PM »
There are two email addresses for DW.  Both work just find for me.

danwessonfirearms@citlink.com  

and

bobs@danwessonfirearms.com  

Good luck.....Van
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Offline JDUB

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DW SERVICE
« Reply #17 on: December 14, 2003, 10:31:13 AM »
THANKS GUYS, Got an email from Bob! He asked me to call 607-336-1174 & speak to Melissa,so i'll try that one more time. DW order form is under repair Bob said! THANKS AGAIN !!! Just enjoying the great Saddam news!! YAHOO!!!!!!! :)  :lol:  :P  :-D  :D
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Offline supermag 445

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DW SERVICE!
« Reply #18 on: December 17, 2003, 07:58:06 PM »
jdub I hope you finally get your  problem solved.  Good luck

Brian
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Dan Wesson Rules!!

Offline JDUB

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DW SERVICE
« Reply #19 on: December 18, 2003, 06:19:31 AM »
Brian & company, We'll I got a phone call through 3-days ago & melissa was'nt sure about prices or availability of anything I asked for,she was'nt sure if any of the info on DW web page was correct,& she would call me right back as soon as some one (not Bob) Jason I think returned from the basement or some where? RING-RING anybody home!? Its true,theres something wrong with my mouth,probably covered by my grey beard & they can't read my lips! Well we've got a large gun show Washington Arms Collectors (WAC) coming up soon, probably have some luck there! THANKS AGAIN YALL! JDUB :?  :D
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Offline cardel357

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DW SERVICE!
« Reply #20 on: December 26, 2003, 12:40:16 PM »
DW service, I sent my old model 15 357 mag 8in. In for some work. I put in my letter to them cylinder locked up aligning ball screw worked its way out please replace & repair what ever it needs & reblue. please give me A quote. After 2 phone calls with one reply they told me the price I said ok do it. After 31 days I got it back it looked like newBUT now the the head space was reset & the ported barrel dose not line up with the slots in the scrould I took it out & shot it yesterday dose this sound like the DW factory was on top of there game on my work they did for me.Now I have more than $500.00 in a 30 year old gun I hope it is ok to use I went to a gun shop they told me to send it back !what do you guys THINK : : :? :eek:
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Offline JDUB

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DW SERVICE!
« Reply #21 on: December 27, 2003, 06:23:40 AM »
Hi, well I guess its obvious what I think from previous posts here! DW is apparently not consistant in service & I don't know a business that can survive long by not providing professional service,with the exception of the U.S. Postal service! Honestly not to be negative,it appears to be the times we live in!! I definately gave DW a honest try,with no results? I finally gave up on the front sights & dabbed some paint on the old blade & that 744c is doing just fine! Happy Holidays & good luck with DW! :roll:  :D
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Offline Dtrux

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Slow to respond
« Reply #22 on: February 27, 2004, 12:37:24 PM »
I'm having trouble getting an answer from them on a 32-20 revolver I'm interested in.  I have tried off and on for two weeks.  I got one email where he said he would get back to me in a few days...that was over a week ago.

I'm a big DW fan and I talk them up at my silhouette club, but I'm not feeling very confident about the service level anymore.  Maybe they are just more interested in there semi-autos.

We'll see what happens.

Al
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Offline donzov

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**** POOR SERVICE
« Reply #23 on: March 12, 2004, 09:36:23 PM »
Most of your post are from Dec. 2003. Well, it' march and I want to purchase a .22 LR silhouette revolver. I want a good one and that means freedom arms or DW. DW won't answer their phone, won't return messages or emails,Won't do anything!
    My dealer says that their wholesalers don't have any and are wondering what DW's upto.
    DW's website has been under construction for what seems like forever.
   It all boils down to me spending 1300.00 bucks more for a FA but at least they'll be there for me when I call with any question.

                                              Donzov
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