Graybeard maybe you should call again

[jeff223]

i had trouble with a Knight Rifle some time ago and the customer service people would not take care of me.i called two days later and asked to speak to the plant mgr.after talking with him the problem was taken care of right then and there.i have never had any thouble with Knight Rifle customer service people ever since.

you might want to make that 2nd phone call to TC

good luck

[Greybeard]

Spoke with two folks today rather than accept it from only one. Apparently is new TC Policy. I've tried before to reach anyone in management at TC. No dice. They flatly refused.

I think this was just kinda the straw that broke the came's back for me regarding TC. Many have been reporting such incidents in dealing with TC's customer service folks for quite awhile now. I've not had occasion to need them for a long time and this is my first time to be treated in such a manner. I've come to the point in my life that if folks want my money they treat me better than that. Well maybe I've always been that way.

I recall a certain service station I always bought gas at. They gave free car wash with 10 gallon purchase. Pulled in one night on my way to a date with my wife of 34 years so you can see it was a long time ago. Filled up and they refused to wash the car. Said come back next day. In over 35 years my vehicles have not been back to that service station. I bought ALL of my gas there and they did all of my repair work. Now wonder how much that refusal has cost that station in 35+ years?

At this time I'm making an inventory of just what I have. Still have full intentions of selling it all as of this moment. Will sleep on it tonight but I think I'm really tired of them. I guess the way I feel right now I just don't really care anymore. Just want to be done with Thompson Center Arms and all they make. Which means more than Contender stuff will be departing.

[jeff223]

boy thats to bad that you cant reach satisfaction from TC customer service.you would think they would bend over backwards for the customer.maybe they are getting to big for their own britches.there sure are a lot of hunting shows on  TV now where the Encore is being used.i dont know what to think about this.

its to bad.

[skb2706]

If they only knew how many user/members that you have here a GBO that read of your dissatisfaction. I bet things would change quickly.

[karbo]

Unless I am not understanding correctly, TC is offering to fix the problem aren't they?  They just aren't willing to send out replacement parts.  If this is the case, my guess is that there are lawyers to blame.  Their legal team probably convinced them that if a customer repaired their own gun, and did it improperly, the customer could sue TC for not protecting them from their own stupidity.

[jhalcott]

my sister -in-law works for an attorney! She tells storiesof people suing because the land lord did NOT warn them of overloading electrical out lets.
 It is christmas time,think it over till after the Holidays Bill.!

[Graybeard]

If they only knew how many user/members that you have here a GBO that read of your dissatisfaction. I bet things would change quickly.

They DO KNOW. I told the guy of this site and exactly what I intended to do which is what I have done. He said they didn't like "idle threats". I assured him it was not an idle threat but a promise. I have done what I said I would do.

Unless I am not understanding correctly, TC is offering to fix the problem aren't they? They just aren't willing to send out replacement parts.

The concept behind the entire Contender/Encore line from day one was complete interchangeability of barrels and frames. In the past on the rare occasion one didn't fit they simply shipped you a new set of bolts and all was well. Now they are saying that if all is now well you must box it all up and return it to them for them to hand fit it all to make it work. So I have to ship a frame meaning over night delivery at a cost of close to $50 plus all barrels to them just because they cannot do it right? Sorry I don't wanna play. IF that's the best they can do I'll spend my money elsewhere in the future.

my sister -in-law works for an attorney! She tells storiesof people suing because the land lord did NOT warn them of overloading electrical out lets.

This is basically what they said. Of course they used other words. But they did say they've decided it's NOT SAFE to let customers switch out bolts now. A practice they've been doing since day one of the Contender and now all of a sudden with the G2 it's now not safe to allow switching of bolts on barrels. The concern over lawsuits might be it but I think it's a cop out to force you to let them have it all back. I'm not paying $50 to ship it all back because they cannot do their job right. No offer on their part to pay for the shipping which would have been the customer caring thing to do.

It is christmas time,think it over till after the Holidays Bill.!

By then I hope to be Thompson Center free.

[skb2706]

The 'bolts' you are refering to....are these the locking lugs ? If so I got mine from VVCG. I bought a barrel and one half was broke on them so I called and they sent me several. These are the new style that don't have a seperate pin and are investment cast in a slightly different configuration than the old style split lugs. I am going to bet that if you just wanted to get lugs and be done with it...any one of the custom houses would hook you right up. Jeff at VVCG told me they just buy them from TC so you know you are getting factory parts.

[southern utah]

Just my 2 cents.......I  don't ever plan on buying a G2. There has been to much of the "send it back to us and we wil fix it for you "  from TC. I intend to keep the old conternders I have because I know they work.  Dump the G2 and get a contender back and enjoy the barrels you have.

[Graybeard]

The 'bolts' you are refering to....are these the locking lugs ? If so I got mine from VVCG.

Yes we're talking about the same part but you have the name wrong. The LUG is the part welded onto the barrel. The correct term for these parts is lock bolts or just bolts. And yeah I'm aware folks generally send them out with no problem for this situation. TC used to do so also. Now they don't. They want to hand fit every thing which costs the customer big bucks since you must ship frames via UPS or FEDEX over night and that usually runs around $50 these days. Quote on last TC shipped was $48 and that was with just a single barrel.

[BCB]

Graybeard,
I guess I basically agree with you on this issue, but I'm not so sure I would throw the "baby out with the wash water" as the old saying goes.
Yep, there are warranties galore out there on everything today.  I have had problems with a new vehicle.  Sure, they will repair it, but they don't really care about how one gets the vehicle there to be repaired...The inconveniece of missing work or taking the vehicle to the garage and getting a ride home and then back again the next day.  The same is true with your T/C's.  By the time one returns a handgun or whatever and pays shipping, the dang thing becomes the most expensive piece ever purchased.  I also have just purchased another used older Contender as I really am scared to purchase the newer G2 and Encore models.  I think some quality did go into the older stuff...
Companies should have to stand behind their warranties 100%, and that includes the inconvenience the defect has caused.  Until this happens, the big businesses will always be able to put compromised materials on the market at the poor consumers expense.  The big leaders, or "Bow Tie Men" as I call them, of these companies have ruined the credibility of most businesses in this country...Period.  Good-luck with your decision...BCB

[Redhawk1]

I will stick to my Contender frames, I don't like the G2, never have and never will. If I wanted an T/C pistol I can cock without opening the action, I will use the Encore. But I will also keep my Contenders.  Graybeard Sh*t can the G2 and get you the contender frame back.