De41mag: I have bought from the optic zone and had no problems. I, like you, would expect to receive a new product, be it a scope, rifle, or can of bush baked beans, in perfect working order. Why would we do business with a company if what you experienced were the norm? All companies have a few problems no matter what processes they have in place to prevent them. The ones that get my return business stand behind their products and how they handle a situation such as this is very important to me as far as repeat business.
I hear ya buddy........ and agree fully.
Unfortunately, and I'm not saying this is the case, when you mail order, the order is often taken by the distributor and sent to a "fulfilment company" to fill and ship the order. The fewer people that handle the product the less the cost....the more the profit........no inventory to warehouse also keeps cost low.
I am reasonably sure that Jon checks his product before shipping, but most fulfillment companys probably don't, they pull if from it's stocking location and ship it.
The Optic Zone is held in high regard by almost all here in cyber land and is what I consider to be one of the best at E- commerce, from a customer perspective. I'm sure, given the opportunity, if there is any reasonable way to satisfy you, you will soon be made whole.
Purchases from a local retailer give the purchaser the opportunity to inspect the product before buying. For online, or E-commerce to gain in popularity, satisfaction must be guaranteed. I do believe you'll come out fine on this one. Respect, and tac on your part should speed the process along. Let us know how it works out....VC
