Author Topic: Browning Service  (Read 786 times)

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Offline Hunter1950

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Browning Service
« on: February 13, 2003, 07:14:16 PM »
I bought a Browning Highpower pistol in 9mm last month at a gun show. I took it to the firing range where to my suprise it fired while on safety. This caused the safety selector to scar the slide. I imediately sent it into Browning, and was told by them it would cost $592 for repairs. That's more than I paid for the gun. This seem like poor customer relations to me, as I will never own another Browning product. I plan to post this message in every internet forum I can find.

Offline fz4vgq

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Browning Service
« Reply #1 on: February 14, 2003, 02:03:42 AM »
Was the Highpower new? if so I would call Browning back and speak with someone else. That just doesn't sound right to me. Browning has sent me small parts for my Buckmark free of charge before (And I was the idiot who screwed up the original parts in the first place).  But that said, I have heard mixed opinions about Brownings customer service before.

Offline Mikey

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Browning Problems
« Reply #2 on: February 14, 2003, 05:38:05 AM »
Hunter1950:  Dang Buddy, that does not sound like Browning to me.  I once purchased a used Hi-Power that had already had the magazine safety removed and some of the other parts 'tricked' out.  When she started to go belly up on me I called and then shipped the piece to Browning and they made complete repairs, replaced the 'tricked' parts and the charge was minimal.  I would follow up on fz4vgq's advice to call and speak to someone else.

Now, in the event that you wind up with the same bonehead, or one from his genepool, you can always have the pistol re-finished elsewhere, for much less than Browning quoted you.  You had mentioned the scarring on the slide - Checkmate in Florida does a real good job with things like that.  They offer a number of different finishes and the owner of the shop always pays particular attention to that kind of a problem.  I have an older aluminum frame Commander that was stolen and then later returned to me through the New York City PD.  Their policy is to permanently mark any firearm recovered at a crime scene and a NYPD Officer named Tommy Napoli embraced that policy and my Commander still carries his initials.  I took the pistol to Checkmate while I was vacationing in Florida a couple of years ago and the owner said he could repair that damage when he refinished the pistol.  But, he wasn't able to take the job on at the time so I still have it with Tommy's initials on it but this year I plan on getting it done.

I hope this helps ya Buddy but don't give up on Browning just yet.  Mikey.

Offline RON KONTOWSKY

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Browning Service
« Reply #3 on: February 24, 2003, 03:31:47 AM »
Sorry to hear this , if you wish to shipp the gun to us I will be happy to inspect this gun and quote you a price to repair that is alittle more real.
there will be no charge for the inspection less return shipping and handleing, I will call you with a quote if you wish to proceed we can if not I would just return it to you.

RON KONTOWSKY
DEANS GUNSHOP II
YOU`RE ONLY AS GOOD AS YOUR LAST JOB!
MAKING THE WORLD A BETTER PLACE ONE GUN AT A TIME.
DEANS GUNSHOP 2
586-716-3460
www.deansgunshop.com

Offline jerry6stl

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VERY ODD....
« Reply #4 on: February 26, 2003, 08:24:07 AM »
Your negative experience seems VERY ODD....

I have had several Browning guns repaired at their Arnold, MO repair facility, and was treated well every time.  Repairs were completed promptly and at very reasonable cost.  Twice they were "no charge."

I'd suggest you call Browning @ 636-287-6800 to discuss your problem.  The customer service people there are reasonable, and quite helpful.

Last December I purchased a new Browning Gold Hunter shotgun because of the excellent service this company provided to me in the past.

     JERRY