RUGER SERVICE

[GRIMJIM]

HEARD THIS STORY AT A LOCAL RANGE TODAY, THOUGHT Y'ALL MIGHT FIND IT INTERESTING.

A GUY BUYS A NEW GP1000. FIRES A COUPLE OF RELOADS THROUGH IT TO SIGHT IT IN. LAST SHOT MISSES THE TARGET COMPLETELY. WENT TO THE RANGE A COUPLE OF DAYS LATER AND FIRES FIVE MORE SHOTS ALL OF WHICH MISS THE TARGET. TRIES TO OPEN THE GUN AND IT IS STUCK CLOSED.

THE LAST SHOT AT THE FIRST RANGE WAS A SQUIB AND STUCK IN THE BARREL. HE THEN PROCEEDED TO STACK FIVE MORE BULLETS IN LINE BEHIND IT UNTIL THE LAST ONE WAS STICKING OUT OF THE FORCING CONE AND WOULDN'T LET THE CYLINDER OPEN. THERE WAS ALMOST NO BULGING OF THE BARREL! ONLY A SLIGHT RIPPLE ABOUT TWO INCHES UP THE BARREL.

WAIT IT GETS BETTER.

RUGER REPLACED THE BARREL AS A WARRANTY REPAIR!

IF THIS GUY WASN'T YANKING ME AROUND, THAT'S SERVICE!

WHAT DO YOU GUYS THINK?

[Old Griz]

:cb2: Years ago when I was selling guns I had a number of customers tell me stories of the great customer service they got from Ruger.

One guy just needed a higher set of scope rings. He called, talked to the customer service rep who said, "No problem. We'll send them to you at no charge." Impressed, he asked the man was his name was, and he said, "Bill Ruger. Everyone else is out to lunch, so I'm manning the phones for now."

[jimster]

I bought a 45 blackhawk from them many years ago, shot thousands of hot loads using W296 in it for about 10 years straight, it got loose, and almost no blueing left on it. Sent it in to Ruger, they put all new guts in it, timed it, and...REBLUED it. When I got it back I thought they messed up and gave me a new one. And...a piece of papaer fom Ruger that told what they did to it, that said NO CHARGE.

My brother was saddling his horse up, didn't have it sinched yet, a hornet stung his horse, it bucked, the saddle fell to the side, the Rguer 41 blackhawk fell out of the saddle bag and on the ground, horse stomped it good. Busted the grip frame. He sent it in to Ruger, they fixed it and sent it back in two weeks, and for some strange reason, NO CHARGE, even though he told them in his letter that it was his fault cause the horse stomped it. Now that was lucky, they should have charged him for the parts I would think.

And..a guy I work with was always pushing his handloads to the max in an old flat top 44., he finally pushed too many times to hard, and stretched something. Ruger sent his gun back repaierd with a note, "please check your powder scale"...No charge again.

Lots of stories coming from Ruger over the years, and it's kind of neat that they don't care if your the original owner of one of their guns, if it's a broken part, they fix it anyway, most times for no charge.

The service is what keeps the place going, it's like a selling point all by itself.

So yep...I believe your story for sure....Rugers are tough guns, and their service is hard to beat.

[Dusty Miller]

Ruger and RCBS seem to have the same guy in charge of their repair departments.

[Nighthunter]

About a year or so ago I purchased a Super Blackhawk in 44 Mag. for a very decent price . It was a used firearm. I soon found out why the price was decent. Couldn't even hit the target at 25 yards. Called Ruger and explained the situation to the service rep. I shipped it back to them and it was returned in less than 3 weeks. They put a higher front sight on the barrel, retimed it to eliminate cylinder drag and reblued it. You guessed right ... NO CHARGE.
I wish I could get this kind of service on my $35,000 pickup truck and I bought it new.
I have owned many many Rugers over the years and I will definately buy another.
Nighthunter

[Graybeard]

Ruger DOES NOT warranty their products. It was NOT repaired under WARRANTY. It was merely a good customer service ploy on their part assuming it to be a real world story. BTW that's not the first time I've heard the exact same story on Ruger handguns so I have to wonder if it's really just an urban legend situation.

[dougk]

I have had an extremely positive experience with Ruger.  I was cleaning a Redhawk and the plunger spring popped out and I could not get it back in.  I called Ruger and with out hesitation they asked me to send it in while doing that I told them the trigger was rough.  With in a week or so of sending it in, I got it back and the trigger was smooth as butter.

Doug

[Nighthunter]

Mr. Graybeard ..... This experience with Ruger is very true. If you doubt me, I can back up the facts of my experience with the paperwork. I find it amazing that I made one post on your site and got a challenge from you. I did not say Ruger repaired the revolver under warranty. I simply stated the facts of my experience from Ruger's service department. I presently own more than 20 Rugers and my next firearm purchase will probably be another Ruger. If you feel the need to doubt my honesty on this matter I will send you a copy of the repair order. I am an honest man and I do not appreciate this type of challenge to my integrity.
Nighthunter

[Graybeard]

If you say it's a true story that you personally experienced I'll accept that. I don't think I'd admit to doing such personally even if I did. But to each his own. That doesn't alter the fact that I've seen the exact same story line about Ruger revolvers at least a dozen times over the years on forums. Most admitted it really wasn't them that it happened to be someone they knew or a friend of a friend knew or some such. I was merely commenting on that.

For the life of me I cannot imagine how it could happen and a person not have a clue of what was going on until the gun jammed from bullets stacking up in the barrel. But weird things do happen.

[Nighthunter]

Mr Graybeard ... there is something in our posts that is not connecting. I've never stacked bullets in a barrel and I'm sorry if you thought that that was what I was refering to. I was simply stateing what Ruger did for me on the purchase of a used revolver of their manufacture. Ruger firearms have been good for me and I have had good dealings with their service department. This is all I was trying to say.
Nighthunter

[Graybeard]

You're right, failure to communicate. I some how mixed it up with the post that started this thread. That's what I was referring to. Ruger's service is normally excellent as you experienced. What I was commenting on was the possibility that someone actually stacked bullets in a barrel and sent it back to Ruger. I have no doubt they would fix it IF such happened BUT I've heard that story too many times to believe it anymore.

I see the reason for the confusion now. My post followed yours BUT was referring to the post that started this thread NOT yours. Then when you replied again I didn't go back and read the thread again before replying.

Sorry for the confusion.

[louiethelump]

I also had a similar situation with Ruger many years back.  (personal experience here, not story from someone else)  I was doing an early trigger job on a 22 auto before I did enough to get good at it, on my own gun.  I messed up the hammer by over stoning.  I wrote letter to Ruger taking blame for my error and asking for repair, expecting to pay.  They fixed it and sent it back no charge and replaced all the damaged or worn parts.

They do that.


Louie

[Heavyhaul]

I'm thinking that whoever puts 5 shots on top of a squib should either have their guns taken from them, or be forced to shoot in a remote area by themselves.  I wouldn't want them on the line beside me.

[Graybeard]

Bob Baker of Freedom Arms has just posted a thread to the FA Forum where some customer has just sent in an FA83 with several bullets stacked in the barrel. So apparently there are folks out there stupid enough to do it. Like PT Barnum said there is one born every minute.

[Dusty Miller]

I personally know of a guy who was trying to fire lap a revolver and got into an argument with his wife to the point that he lost track of what he was doing and ended up with 4 lead bullets in his barrel.  Lucky for him that fire lapping requires VERY light powder charges. 

[Dee]

I bought a model 77 stainless in 308 new. At 25 yards, the rifle shot 3 feet to the left with the scope adjustments maxed out. Called ruger and they sent me custom rings in 2 days. No help so I called them again and they said send us the rifle. 11 days later the rifle was back home. 3/4 inch groups at 100 yards.

[kennyd]

A local shop has a Smith with 7 or 8 (I would have to count again)  bullets stacked.  It has been milled open so you can see the mess.  The barrel is badly bulged, and the frame is broken.  Think about this, whoever shop a squib, finished the cylinder, and reloaded, didn't quit until the frame broke.  I have always wanted to take a camera back and take a picture.  Only time I had a squib, I noticed it RIGHT away.

[snowtigger]

I've had two squibs. The first failed to completely jump the gap and locked up the cylinder. The second jumped the gap and lodged in the barrel. After the first experience, I learned to stop anytime there is a "funny" report. If it don't sound right, STOP!!!  The strange thing about the second squib, it was a full load of  H110. For some reason, it failed to ignite. it was running out all over the place.
 As far as Ruger service goes, only one complaint. Don't send it in the first of August. The whole repair shop closes and they go on vacation for two weeks. That cost me opening day of moose season. I was waiting for FEDEX.
  Can't really complai, though, I had a .454 Casull SRH that was experiencing Accidental discharges. The first recoiled right up into my chin. Drew blood.
  I called Ruger and explained the situation. They sent me a shipping label for UPS.
   It came back fixed, with the smoothest trigger I have ever seen on a Ruger. It's as smooth as any Smith.  Those repair folks really know their stuff.