Tackleberry,
I personally visited the Gunstocks ,INC shop about a year ago.
It is LITTERALLY a one man shop.
Ed Perkins makes the stocks and his wife sometimes helps out with orders,etc.
They are honest, hard working people.
Ed stays VERY busy. If you want big company customer service ,then deal with a big company.
Gunstocks is a Mom and Pop.The time they would have spent needlessly "updating" you on order status was better served making your stocks..
What exactly DID your order from Guntocks etc?
A set of stocks or a gauranteed temporary internet penpal ??
IMHO, You got EXACTLY what you paid for- a set of nice gunstocks.