Disagreeable as I try to be, all of this matches my experience. I had a nit-picky complaint about the front sight on my Henry 22, sent them a nasty e-mail, and got a phone call from the Company President the next morning! We talked guns and shooting for awhile, and he offered to send me several new front sights to modify into what I preferred. I also met him at the NRA convention in St. Louis last month, and he was STILL way too nice for a bigshot.
By the way, the guns are as slick and fun as they can be, and mine shoots as well as my bolt-action 22's. I originally bought mine for my son, then decided I needed it more!
Papajohn