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Author Topic: Neat RCBS Experience  (Read 426 times)

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Offline Roudy

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Neat RCBS Experience
« on: April 04, 2007, 01:50:33 PM »
A few days ago I got a case stuck in my .308 RCBS small base die during resizing.  I mean I REALLY got it stuck.  After a couple hours and disassembling the die I finally got it out by heating the die with a torch, but alas, the die didn't size very well.

Today I called RCBS customer service to order a new sizing die.  I told the lady that I needed a replacement part for a die set and she asked what size.  As soon as I told her she said she would send it out today for free!  She didn't even ask what the problem was!  Now that's great customer service I don't care who ya are!

Roudy
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Offline twocan

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Re: Neat RCBS Experience
« Reply #1 on: April 04, 2007, 04:45:01 PM »
I had a problem 2 weeks ago with rcbs dies. So i emailed them this!

I bought a .300 win short mag die set p/n:30801 The first time i used it, it bent the expander decapping rod #4 on parts list. And it also broke the decapping pin #7
Can I get some new parts?

I got this back.      HI Joey,  We'll send replacement parts.  Have a great weekend

The parts came in a few days later with extras ;)
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Offline stimpylu32

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Re: Neat RCBS Experience
« Reply #2 on: April 04, 2007, 05:06:24 PM »
RCBS has the best CS in the field with LEE runing a close 2nd , IMHO that is what i like about both companies .

stimpy
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Offline bluebayou

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Re: Neat RCBS Experience
« Reply #3 on: April 04, 2007, 05:20:01 PM »
RCBS and Lee are both really good to deal with.  With Lee if you break the same part twice (don't ask) then they ask that you mail in the broken piece the second time, but it is still FREE. 

I bought an RCBS progressive at a garage sale.  It was missing 15 little pieces and that model was discontinued.  They CNC'd up some replacement pieces and I paid for the ones they made (I think).  Either way it was only a couple of bucks and free shipping to fix my progressive up to running.

The best part with RCBS is you can call and ask them pretty much anything.
 Hornady has the funny voicemail system, but they are always stressed out and have "calls waiting".  Hornady has an awesome selection of bullets though.
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Offline Roudy

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Re: Neat RCBS Experience
« Reply #4 on: April 05, 2007, 02:27:58 AM »
You just reminded me of an experience I had with Lee about a year ago.  I had bought some Lee dies for 7.62 Nagant and was just starting to reload that caliber with some 7.62 Nagant brass and found that I couldn't seat the bullet below the case mouth. I called Midway (from whom I ordered the dies) and they sent me an entire new die set and told me to keep the first one.  Second die set was exactly like the first.

I then called Lee and they said that those dies sets were made to use 32-20 brass(?), not 7.62 Nagant.  At any rate the engineer I talked to at Lee made two bullet seaters that would work and sent them to me for free.

Yup, good experiences from both RCBS and Lee.

BTW, I ordered a hammer spring for an H&R M157 from Numrich yesterday, the spring cost $2.10 and the shipping was $8.95.  Don't know what everyone else thinks, but I thought the shipping was outrageous, they must rely on their shipping department to be a profit center.

Roudy
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Offline bluebayou

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Re: Neat RCBS Experience
« Reply #5 on: April 05, 2007, 05:23:10 AM »
Graf's has their "cash discount" or whatever they call it.  In today's day and age, just who is mailing in a check or money order to buy stuff online?  Who are you kidding?  Using my C&R license gets some discount at Midway and Graf's but they both have shipping that is too high. 

This is why I can't bring myself to charge anything but real shipping costs when I sell old stuff on Ebay.  Most of the time I lose .50 or so on my shipping quote.  Shipping and "handling"..........I will die saying that small order charges, cash discounts, and car dealerships are dinosaurs of the 20th century. 
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Offline quickdtoo

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Re: Neat RCBS Experience
« Reply #6 on: April 05, 2007, 05:25:10 AM »
Roudy, as I recollect, when I ordered 6 or 8 hammer springs a couple yrs ago from Numrich, the shipping was quite high then too. :-\ I think Brownell's would be the better choice next time as they have a small parts rate of $4.XX, I just ordered some base screws from them.

Tim
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"Always do right, this will gratify some and astonish the rest" -  Mark Twain

Offline Datil

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Re: Neat RCBS Experience
« Reply #7 on: April 05, 2007, 06:31:53 AM »

 I had good luck getting die parts from Redding after with decapping rod and expander
 Call to them, they shipped eight away For Free, and fast. Marv.
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