Lifetime guarantee
If you have the box and the paperwork that came with the box - fill out a report sheet of what you feel is wrong and the proper amount of money that they ask for when you send back a scope for repairs and they will replace it - no questions asked.
I had a scope that was 10 years old and they asked for $10 shipping and handling and I sent it back and they replaced it with a better scope than the one that I bought.
The new scope had paperwork in it and I filled it out and the new price was more than what I sent them - but they never asked for more money.
The funny thing was - they were not anal about sending me a new scope or about the amount of money that I sent them to return it to me. They could have held it hostage and said that they needed more money to fix my scope or return it to me - but they didn't.
The Ocular might cost them $30 to replace.
Maybe they sell 100,000 scopes a year.
What is $30 to a company that sells 100,000 scopes a year?
That is why they sell it for no less than $100 each, because it is like an insurance policy.
If you have $50 into making it and sell it for $80 and the store makes $20, even if one in 100 breaks - you still made money.
Most honest scope manufacturers won't even bother to try to fix it.
They will throw it in the garbage and give you a new one.
How much does it cost to manufacture on the production line with a labor force that makes $1 a day - compared to American labor at $30 + an hour.
You can make it in Korea cheaper than you can fix it in the USA.
It's just good business to replace it - no questions asked and give you a new one - free of charge.
Be honest with them and if they charge you - pay them and thank them for fixing it for you.
Take the scope off the gun and put it into a warm bath of water and look for water bubbles. If you see bubbles - then there is a leak. Take the caps off the side and look for water bubbles, if there is a leak - send it back.
If the glass isn't broke and there are no water bubbles - then it is ok!
