TC customer service

[plstrns]

Has gone down hill in a hurry!!!

I ordered a sling kit for a handgun.  Of the 2 screws that attach the barrel band, one is a larger flat head jam nut, the other is a special made hex screw, the hex screw was mismachined.  There's not enough material to thread.

I called TC months ago, they after 30 minutes describing the problem, said they would send the part out.  They sent me a sling swivel instead.

I called back to explain the problem, they said they would sent the correct replacement part.  Nothing- this was at least 5-6 weeks ago.

I called since, but they didn't bother to return my call.

Today I called, they tell me to call Uncle Mikes!, the original manufacturer- fine help there.  But, Uncle Mike's cannot help.

I just called EA Brown where I ordered the part, we'll see....

As I suspected, the Smart&Wise takeover would kill my faith in their products.

[Dezynco]

I'm a bit "iffy" about them since Smart&Wise took over, but the last time I called them, service was spot-on.  I had a broken firing pin in my Encore, they sent me a new one that arrived almost as soon as I hung up the phone.

I'm not arguing with you, just relaying my experience....

[quickdtoo]

Perhaps the 116 jobs they've cut this year has something to do with poor customer service. 

Tim

http://www.boston.com/news/local/new_hampshire/articles/2008/09/27/nhs_thompson_center_arms_lays_off_80_workers/

[OLDHandgunner]

I just found out first hand that the NEW T/C Customer Service. It SUCKS!!!! And I told them so, by phone and by e-mail.
Finally got an e-mail back from Gail at T/C explaining about being under staffed and it taking up to a week for a return phone call. I told her this was totally unexpectable epecially this time of year around hunting season. Not that it made any difference to them.
It's too bad, because T/C had one of the BEST Customer Service Depts. in the gun business. Not like it used to be, years ago.

[223Larry]

I called to check on a hawken that I sent back and the guy that works on them answered the phone.he said he was too busy answering phones to work on them.There really short handed.

[plstrns]

  EABCO sent one out fast!  Thanks!

[Dezynco]

I'm hate to argue with you guys, but I called them about a worn locking lug on an old 30-30 barrel for my Contender Thursday.  I got my new locking lug today (Saturday).  Didn't even have to pay for it, although I had my bank card in my hand when I called.  I mean, I expect to pay for replacement parts for my old, worn out crap - but they didn't ask for a penny!

Maybe you guys need to sugar-coat your phone calls with them or something...geesh!  I know that they've cut back on their staff, lots of folks have had to cut back.

Maybe TC should be asking for a 25-BBBBillion dollar bailout from the government like the auto companies.  Be nice, be patient!  If your next President has his way, you can use all your firearms as paperweights!

[yooper77]

Thompson Center has always delivered stellar customer service without ever asking for any payment.

The type of service that a person receives is usually equal to how he or she is asking for it.

Everyone is taking a hit in our country, to include the military, with doing even more with even less.

yooper77