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Author Topic: Customer Service  (Read 1378 times)

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Offline doubleaes2

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Customer Service
« on: May 06, 2008, 10:09:13 PM »
I just got to say a couple words about KelTec.  I decided it would be a good idea to completely strip my P32 to the bare frame.  As I was putting it back together, I lost a spring, and destroyed another one.  This normally isn't a problem, but I couldn't find anywhere to buy new springs.  I sent KelTec an email asking how to purchase new springs from them, and they responded asking me for my address and what parts I needed.  They shipped them for no charge, and I had them in 3 days. 

I just wanted to tell you guys cause its nice to hear the good stuff about a company instead of all the crappy things we hear.
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A gun is a tool. No better, no worse than any other tool. A hammer, a shovel, or anything. A gun is as good or as bad as the person using it.

Offline SharonAnne

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Re: Customer Service
« Reply #1 on: May 20, 2008, 11:14:11 AM »
Double, good to hear.thanks for sharing. such service is sadly rare these days
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SharonAnne
Luke 22:36-38

Honor the American Soldier and Sailor, the source of Our Freedom

Really, it only hurts when I breath - SharonAnne

An armed society is a polite society - Robert Heinlein

THE TREE OF LIBERTY MUST BE REFRESHED FROM TIME TO TIME WITH THE BLOOD OF PATRIOTS AND TYRANTS - Thomas Jefferson

Offline nilescoyote

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Re: Customer Service
« Reply #2 on: May 20, 2008, 06:57:41 PM »
They did me well too. I had the unfortunate happen and had to send my P3at in for repair and within  10 days time they had the handgun returned all fixed for free.

Good CS all around!!!
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Offline mattmillerrx

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Re: Customer Service
« Reply #3 on: May 20, 2008, 09:43:55 PM »
That is good to know.  They may have won my business.  I have been trying to decide what pocket pistol to go with.
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Offline slim rem 7

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Re: Customer Service
« Reply #4 on: May 21, 2008, 02:29:51 AM »
thats why i just flush my pistols..then oil .. had to many bad experiences
 putting my hands on little pts an such..mine were made for big handles ,, wrenches an such....
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Offline Andrew Quigley

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Re: Customer Service
« Reply #5 on: January 12, 2009, 03:03:08 PM »
Been two weeks for me and haven't heard back from the email I sent them.
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Andrew

"Lost!!  Ain't never been lost. Fearsum confused for 2 or 3 months but never lost!!"

Offline shaner

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Re: Customer Service
« Reply #6 on: January 23, 2009, 12:56:49 AM »
heres my tale, i was getting light primer hits out of my p3 and called  up , they said send it in , and they would look it over , so i shipped it out jan 12th  this month i got it back jan 22th and works great , and no charge to me except shipping it  down,  which was  7.65 bucks,
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