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Author Topic: Anyone have experience with the Thompson Center "Custom Shop"?  (Read 1354 times)

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Offline Lower40

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Anyone have experience with the Thompson Center "Custom Shop"?
« on: April 03, 2009, 04:29:58 AM »
Just wondering if anyone has any experience with warranty work via the TC Custom Shop?  I paid a considerable amount for an engraved SS Pro Hunter frame that had imperfections.  Sent it right back over 2 months ago, UPS showed delivery confirmation, but TCA never even acknowledged receipt of the frame? Finally called today and verified that it is still in the custom shop.

Sure glad my deer and hunting seasons are closed...hope I get it back before the Nov 2009 season opening!

Did get my $25 TCA barrel rebate from S&W this week...took about 12 weeks.


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Offline Grumulkin

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #1 on: April 03, 2009, 06:37:27 AM »
When I've ordered barrels from them, it took 6 to 8 weeks.  Recently, when I had a barrel shortened and a muzzle tamer installed, it took a bit longer.  In addition, they didn't acknowledge the receipt of the barrel as they had in the past.  I also finally called to confirm they actually had the barrel.  I would say they've had a staff cutback or something because they are slower than they used to be.
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Offline troy_mclure

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #2 on: April 03, 2009, 08:55:12 AM »
about a 2 months ago i tried to contact them about a custom 45/70 bbl. after about 2 weeks of no replies(by phone messages, or email) i said screw 'em, and bought a used one.
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Offline Encore28

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #3 on: April 03, 2009, 01:57:18 PM »
I have had nothing but good experiences with T/C's custom shop----------------I call 1-800-243-4570 and usually speak to a lady who answers all my questions and doesn't rush me off the phone-----------If it is a question she cannot answer she puts one of the production guys on.
I have to agree T/C may of slipped since S&W bought them and they also had approx 60 lay-offs at T/C BUT I am still happy with them.

Encore28
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Offline Camp Cook

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #4 on: April 04, 2009, 05:35:35 AM »
I have bought 3 carbine barrels from the custom shop had to send one back because I had asked for tapered and they sent a bull configuration which they took care of right away.

Haven't dealt with them in over 2 years though.
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<")))><

"A gun is a tool, Marian. No better, no worse than any other tool. An axe, a shovel, or anything. A gun is as good or as bad as the man using it. Remember that" -movie "Shane" 1953

Offline doc-and

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #5 on: April 06, 2009, 10:59:23 PM »
I've had 3 dealing with them. First purchased a 22K-Hornet barrel about 4years ago and was told about a 12week wait, showed up in 7weeks as ordered


Then I got a wild hair for a "Case Harden G2 Frame" for a 45Colt project I had going, took about 4months to get but well worth the wait


Then last year I got another wild hair and wanted an Engraved Encore frame, took about 6weeks to get and am very pleased with the results


Now again I'm getting the urge for another custom Contender G2 carbine so I'm trying to raise funds for another "Case Harden G2 Frame"


docand 8)
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Offline martineta

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #6 on: April 07, 2009, 03:34:21 PM »
Really great looking work the custom shop did for you.  My only experience has been three 300 Whisper barrels they made for my encore and G2.  No complains.  All three are excellent barrels and shoot way straighter than I am capable of.
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Kenneth Burnett
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Offline Lower40

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #7 on: May 12, 2009, 01:26:46 AM »
Update: It's been 3-1/2 months now....still no frame, call or email. I called a couple weeks back..they only said they have it.  I guess I'm being punished for sending it back!  Might be using my NEF single rifle for the Nov 2009 deer season?
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Offline Buck-Ridge

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #8 on: May 15, 2009, 05:54:38 AM »
 I ordered a 22 bull barrell for my contender. Probably been 15 years ago they were then called fox ridge outfitters. The extracto didn't fit properly so I sent it back. It is the worst shooting 22 I have ever seen.
They did send it back quickly though.
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Offline Lower40

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Re: Anyone have experience with the Thompson Center "Custom Shop"?
« Reply #9 on: May 15, 2009, 01:30:55 PM »
Ironic..but rec'd a call from TC Wed...they wanted to know why I sent it back? I enclosed a very detailed note with diagrams and pictures when I shipped it to them months ago.  Not a good sign!
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