Called customer service today from my cell phone. As some of you know they have had my receiver now for 5 months. Talked to a guy by the name of Ed. Since I did not have my repair number handy I made out like I wanted to check the availability of a 44M barrel before sending my receiver in. I asked Ed if they are available and the exact words out of his mouth were "all you want". Now I am exited, it's about time. I get home and call again and talk to Ron this time. Did not tell Ron about the first call, just gave him my repair number. After a couple minutes of poking around in his computer Ron said "still waiting on that 44 mag barrel". Now I am pissed. I asked to talked to a supervisor. Ron said I could do that but he would tell me the same thing. Then I explained to him what Ed had told me and he said he did not know why he would say that. After another minute or so of conversation I got cut off. How convenient. Of course they knew I would not spend another 15 to 20 minutes trying to call back.
Did Ed lie to me? Or, did he just not care enough to actually check?
I know some of you have had good luck with these people but they are the worst I have ever seen.
