I guess I'm not real sure if he could have done it by dry firing or not. He is fairly familiar with firearms. He is in the guard with the military police, and has done a good bit of shooting. Although he is not that familiar with semi auto rimfires, and may very well had dry fired it some before he took it outside. So yes maybe the damage was done by him without him knowing it.
I agree it could have been done at the dealership also. I want to see the case that he said came with it. It is kind of strange because he did say that a round will not chamber. So if that's the case how did they chamber a round at the factory to test fire it.
Yes, Ruger does stand behind their products, and I never have had any problem with the rugers I own. I mentioned to him that I could probably take care of the burr with a file, but I think he didn't like the idea of his uncle taking a file to his new gun. So he is set on returning it. Thanks for the input GB.