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I took apart a set of rcbs dies for a 30-06 I have both the small base and the regular full length, well somewhere in the shop I have a decaping pin ball and stem cant locate well I could have just taken the stem and the works out of the small base dies and gotten by, but I called rcbs customer service dept. told them what a fool I was to misplace the parts, their responce was dont worry about it we will send out a new set up to go into your die no charge I explained I LOST THEM didnt matter they wanted to send them out, upon arriving package contained the needed parts and a package of decaping pins also a 6 pack of the moistured disc. that are suppose to stay in the set, I told her I had bought a couple sets that they were missing in. All of this NO CHARGE TO THE CUSTOMER you cant be a better retailer than that I have used rcbs abt. 35 yrs and they are in my book the only reloading co. that I want to use. JIM