I suspected I had over-adjusted the turrets on my Wal Mart blister pack Sportsman 4X12X40 AO scope. So I contacted Bushnell and inquired if it were possible to have it inspected and repaired. The service representative was polite, courteous and very helpful. He provided instructions on how to send it in.
A few days later it was shipped off the Bushnell. After approximately a week, I received a post card confirming the arrival of the scope along with a repair number that allowed me to check the progress. About 4 days after the post card, the scope arrives on my door step. A copy of a work order is enclosed indicating what I had suspected ... I overtightened the turrets. In addition to making the repairs, it seems they they performed a service on the entire scope. And, the total cost was $10 to cover return shipping. The check went out in the mail the next day.
I've had this scope for approximately 7 years. It has been on .223's (NEF, H&R & Stevens 200) the entire time I've owned it and has performed very well. I've had Bushnells for near 35 years and have yet had one fail. This is the first one and it was my fault.
The majority of my Bushnells are Banners and Sportsmans, with a couple Legends and a few old Sportviews thrown in.
Thanks.