Assuming the owner didn't physically damage the slide when he removed the rail, (Like over tightening the vise on the slide) the presence or absence of the rail has no effect on function. It would take a lot more mass than the Bo-Mar rib to effect cycling.
If the ejector is not broken/bent/or otherwise damaged, it's likely an extractor problem. The malfunction as you describe it, suggests the extractor is over tensioned. He should have the extractor tuned, if he is not comfortable doing it himself.
The fact that the pistol had the rib, (Likely a Bo-Mar) suggests the pistol may have been used for "Bullseye" shooting, and may have a "Softball" recoil spring. I'd replace that with a spring appropriate for the loads he intends to shoot, although I doubt it is a factor in the functioning problem. Good luck!
Savage