Author Topic: A big +1 for T/C (S&W) customer service!!  (Read 454 times)

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Offline dave29

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A big +1 for T/C (S&W) customer service!!
« on: May 07, 2012, 10:01:07 AM »
I bought an Encore ProHunter frame from a guy and it had a "trigger job" done on it. I bought it thru the mail and after I put a barrel on it and a stock set, I noticed that it had a super light trigger. I'm all for a nice trigger job, but this thing had a 12 ounce trigger. With the trigger so light, it worried me, so I cocked the hammer and slapped the side of the buttstock with the palm of my hand and it fired the hammer. Then I cocked it again and tried to push the hammer forward with my thumb, it did not take much force for it to release. So I contacted S&W and they sent me a prepaid Fed-Ex label less than two weeks ago. I get home today and the frame is already back. Repaired and works like it is supposed too. Although the repair sheet did not indicate a trigger job, it sure feels like they did a factory trigger job on it. It breaks crisp right at 3 lbs and no issues with an unsafe trigger job as before.

I own 8 Encores and 2 Contenders and it makes me feel good that they took care of that frame for me.

Thanks T/C (S&W)!!!

Offline yooper77

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Re: A big +1 for T/C (S&W) customer service!!
« Reply #1 on: May 07, 2012, 10:51:30 PM »
I am happy to hear that T/C (S&W) made it safe for you.
 
It is too bad a shadetree gunsmith messed with the frame in the first place. Scary to know how many more firearms are unsafe from the same person.
 
yooper77