Our local branches still have good and friendly service. I dropped their credit card a few years ago after they attempted several times to add some small, silly and unwarranted charges. Called them on it every time and they refunded the charges every time but the game became old quickly. When we took over my mother's affairs, the first time we tried to close my mother's BOA charge card (by phone and fax) they just added my wife's and my name to the account. My followup phone call was not very nice and they did close the account. When my wife died we did everything with BOA at the time and that was the pits as the local bank, the charge card division, the investment's division, etc. all required their own death certificate.
GuzziJohn
