Well S&W's lack of response is not unexpected. I had a really nice M60 and the hammer pivot broke. The hammer pivot is supported by the sideplate so that there is nearly no side load at all! It was an early gun and service representative first said that S&W didn't have a warrantee when that particular revolver was made. I asked if they did not have a materials and worksmanship warrantee and they agreed to fix the piece.. Then I got a bill for $140!! A call to question the charge for a warrantee repair and I was told these break commonly and they have to charge that much to refinish the piece. It's STAINLESS, refinish amounted to a quick buff, and they left a ring around the new stud when they pressed it into place, by pressing in too far I believe. It took them nearly 8 weeks!!! Also they sprung the sideplate at some point.. The S&W management wants us to believe the 'old' Smith is back, it's not!! I'll not buy a new S&W anything nor do I advise anyone else to either.. Buy Taurus.. Those Tech guys at Brownells are always out to please!!