I'd like to share a good experience I recently had with Ruger Customer Service. My SP 101 had always had an unsatisfactory double action trigger pull. It would get very tight part way back causing it to be impossible to shoot accurately in DA. I had tried polishing and lots of dry firing hoping it would smooth out. That helped some, but not enough. Finally I followed the advice of several people and called Ruger. The lady on the phone was very nice and encouraged me to send it to them. She gave me an RMA number and asked if I'd like a prepaid shipping label, which she sent by email (UPS next-day air). On a Tuesday I took the package to a UPS store in nearby Hattiesburg, Mississippi and left it. The clerk gave me a receipt with a tracking number, and I left wondering how many weeks it would be before I'd see the little revolver again. It was one week and a day! By the next morning it was signed for in New Hampshire, and the next Monday I got an email saying it had been shipped. I got it on Wednesday. Ruger replaced almost of the internal parts and now the trigger is more than satisfactory. Not one word was ever said about a charge for anything.
