Long story short?

[S.B.]

My eldest son(Glauchester Ma.) buys his youngest son a Bearcat with 4 digit serial number. He is killed in a motorcycle accident a month later. Daughter-in-law moves back to Illinois and wants to give this handgun to the boy but, it hasn't been converted(safety block etc.) by Ruger. I call Ruger and tell them it's been modified with adjustable sights. I They say send it to factory for refit? I'm not sure about a younger grandchild(12) using such a pistol, I remove all the orginal parts for safe keeping. Call a couple of weeks later and tell me that they refuse the work because of the drilling of topstrap for sights. Offer us a new gun but, boy wants gun his dad bought for him.
Now, I'm POed. Why didn't they tell me this in the first place???
Always heard good stuff about their customer service but, I feel this isn't good relations with customer.
Steve

[gcrank1]

Thats a lot of bad/sad news in one post........Im sorry in so many ways for you.
IIRC the 'criteria' about Ruger working on modified firearms is on their website, but still, the CSR on the phone gave you the wrong information. I guess I would want to go farther up the chain of command (when I could stay cool and calm) and talk to a supervisor, explaining the whole thing and 'asking' what they think a good resolution might be. I wouldnt count on the fix, but who knows, and maybe they would at least do something about the shipping charges you likely paid for.
Keep reminding yourself that you catch more flies with honey than you do with vinegar.
FWIW, the old Colt's Frontier Scout wasnt any safer than the Bearcat, its good gun handling that needs to be taught more than depending upon 'safety features'.

[S.B.]

Naw, I got the pistol back and that satisfys me. Grandson will have the gun his dad bought for him. Frig Ruger!
Steve