I just called him last night and ordered a forend. I actually got hold of him at the evening number which is pretty rare. I almost always call his daytime number and have no trouble getting him. I e-mailed him a couple of times and he got back to me, but I have a friend who e-mailed him and never heard back. Makes you wonder about e-mail sometimes, I like the personal touch (telephone).
By the way, he is great to do business with. Great prices and service. Last time I counted I have bought 6 barrels, 3 scopes and a couple forends from him in the last couple of years. He gets all my business.