I have found dealing directly with Pietta very easy as well. Considering the disatance from the majority of their customers, they do go an extra "mile" to promote customer service. I have dealt with Navy Arms as well and while I had no complaints, I had better luck with Dixie and Pietta directly. Who does Beretta want to distribute their guns? I think that would be shooting themselves in the foot. I have never owned an Uberti and in the last few years, the Ubertis I have shot, did not perform or look much better than my Piettas. I think Mr. Pietta ought to be calling Cimarron and Taylors and get an in as soon as they can. Back to the parts, if you are a new shooter, I would ask questions here of course, but I learned a lot from the people at Dixie, who exhibit true Southern Hospitality and learned much from their catalog, once again, worth the $.