I have bought 4 scopes (4 different orders) from "The Optic Zone" in 2004. Not one problem, scopes get to me very quickly. Have not had to call, probably because I get all my questions answered here. I ask questions or read where others have asked what I wanted to know, then just order online. If I had to check out my local gun stores (like I used to have to do), I would not have gotten what I wanted OR would not have a "warm and fuzzy" feeling with my choices. But now I do thanks to Jon and all others that post here (and GB for having this site). Mike.