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Author Topic: In Praise of Thompson Center's Customer Service  (Read 665 times)

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Offline ought6

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In Praise of Thompson Center's Customer Service
« on: May 12, 2005, 03:43:29 AM »
I just want to take a moment to say that I have a New Englander muzzleloader in .54 caliber.  Took two deer with it last season.  Outstandingly accurate rifle.  Anyway, it had a synthetic stock (which I never really liked).  Upon getting back to the house with the deer on the four wheeler, the rifle had been slung around my neck and shoulder.  When I returned, the bottom of the stock was missing and the only thing showing was this hollow synthetic stock and some glue where the bottom used to be.  This rifle has always been an outstanding performer for me and I was amazed to see the stock so.  

I wrote T/C and sent the stock back.  I asked them to please tell me how much I'd have to pay to upgrade to a wooden stock.  I didn't hear from them for about a week.  Today, I received this beautiful wood stock, appears to be walnut, via UPS and NO BILL.  They did this for free.  What a company!!! :agree:

Anyway, it would be great if other companies would take T/C's lead in customer service!!
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Psalms 18:34-35 He trains my hands for battle, So that my arms can bend a bow of bronze. (35) You have also given me the shield of Your salvation, And Your right hand upholds me; And Your gentleness makes me great.

ought6

Offline slayer

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In Praise of Thompson Center's Customer Ser
« Reply #1 on: May 12, 2005, 05:08:15 AM »
Yep, T/C is great!! I  own many of them. I just wish they still made some of the more traditional muzzleloaders agin like the New Engalnder(shotgun), Big Board, double trigger Renegade, etc. They are really leaning to the modern side now, that is good, but l wish they wouldn`t forget their roots so much. I should have bought the models wehn they were still around :) Glad to hear such good customer service. Jack.
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Offline roundball

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In Praise of Thompson Center's Customer Ser
« Reply #2 on: May 12, 2005, 06:20:08 AM »
Quote from: slayer
Yep, T/C is great!! I  own many of them. I just wish they still made some of the more traditional muzzleloaders agin like the New Engalnder(shotgun), Big Board, double trigger Renegade, etc. They are really leaning to the modern side now, that is good, but l wish they wouldn`t forget their roots so much. I should have bought the models wehn they were still around :) Glad to hear such good customer service. Jack.


Couldn't agree more...also, you might be surprised to find some of those models (or barrels or stocks) may still be available through TC's Fox Ridge store...1-800-243-4570
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"Flintlocks.......The Real Deal"
(Claims that 1:48" twists won't shoot PRBs accurately are old wives tales!!)

Offline ought6

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In Praise of Thompson Center's Customer Ser
« Reply #3 on: May 12, 2005, 08:07:15 AM »
The New Englander was attractive to me when I bought it many years ago because you could buy a 12 ga shotgun barrel to go with it (which I did!!).  This rifle is very accurate using my own cast T/C type maxi balls.

I really don't care for the newer BP guns.  Why hunt with a primitive weapon that is not primitive.  I even got rid of compound bows years ago and went back to a recurve.   :lol:

T/C - great company, though.
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Psalms 18:34-35 He trains my hands for battle, So that my arms can bend a bow of bronze. (35) You have also given me the shield of Your salvation, And Your right hand upholds me; And Your gentleness makes me great.

ought6

Offline lonewolf7396

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WARRANTY FROM T/C
« Reply #4 on: May 13, 2005, 02:28:13 AM »
T/C WARRANTY HARD TO BEAT :D
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Offline slayer

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In Praise of Thompson Center's Customer Ser
« Reply #5 on: May 13, 2005, 12:29:51 PM »
Roundball, yes Fox Ridge still makes the single trigger Renegade, not my thing, and many replacement barrels. By the way, my new 31 inch Hawken Flintlock barrel in 1:66 twist and non-QLA 31 inches long just came in from FRO and it is sweet!! I can`t wait to shoot thru it, I am so happy it doesn`t have the QLA for patched roundballs. I did notice it is a little heavier and a little nose heavier, but my hand position fixed that. Jack.
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Offline slayer

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In Praise of Thompson Center's Customer Ser
« Reply #6 on: May 13, 2005, 12:31:37 PM »
P.S-I want a T/C New Englander Shotgun so bad!! I should ask them if they can make me one. I could have gotten a NOS one for $295 about a year ago, what was I thinking :) Jack.
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Offline astrix

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In Praise of Thompson Center's Customer Ser
« Reply #7 on: May 13, 2005, 04:04:54 PM »
Slayer,Fox Ridge still makes and sells the Renegade with double set triggers.
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Offline ought6

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In Praise of Thompson Center's Customer Ser
« Reply #8 on: May 13, 2005, 05:27:45 PM »
Well, before T/C was good enough to me to exchange my broken synthetic stock for a beautiful wooden one, I would have sold my New Englander .54 with the 12 ga extra barrel.  It's just too dang pretty to sell now. :-D  :D
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Psalms 18:34-35 He trains my hands for battle, So that my arms can bend a bow of bronze. (35) You have also given me the shield of Your salvation, And Your right hand upholds me; And Your gentleness makes me great.

ought6

Offline slayer

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In Praise of Thompson Center's Customer Ser
« Reply #9 on: May 14, 2005, 01:29:29 AM »
Ah poop :( I would have bought it today man :D Jack.
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Offline Will Bison

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In Praise of Thompson Center's Customer Ser
« Reply #10 on: May 15, 2005, 05:23:39 AM »
I'll sure chime in on the great customer service from TC. Not only on the ML line of products but on all other products as well.
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