Anyone have experience with sending in a knife to them for repairs? I've got a Buckmaster 184 that is in serious need of refurbishing. The pommels are missing, the edge is bad, and a few saw teeth are broken. It's a great knife, and I'd like to send it to them, but I also don't want to waste my time or money. I tried the call them, but I can never get anyone on the phone except the receptionist.