HI-Point, best customer service EVER

[R.W.Dale]

I had a brain fart the other day and ended up dry firing my Hi-Point 995 carbine one too many times, breaking the firing pin. So I boxed everything up excluding the magazine, with a nice letter explaining the nature of the problem and a request to purchase a scope mount. This was 11 days ago.
 Today I got my rifle back from "Santa in the big brown truck". I opened the box up and to my suprise there was a hand written note on the back of my letter listing everything Hi-Point did to my rifle. Polised the feed ramp , firing pin and spring , not one but 2 extra mags , a new trigger , new main spring and a NEW STOCK:eek:  as well as the scope mount I was wanting to buy free installed. Heck I now have a new carbine.
 They were so good I now feel obligated to buy one of thier 9MM compensated handguns

[Bama76]

I had one with a trigger problem once and they sent me a handwritten letter and did the same things including free mags with mine except I already had a scope mount so they put new rifle sights in the box just in case I needed it. AWESOME service and a great little gun (the carbine). I can't wait for the day they come out with a .45 carbine!!

Mike