Mods- I looked and looked and came up with this as the forum that fits best. Feel free to move my thread, I won't be offended!
Back on January 2nd I found a Saeco 621373 T39 bullet casting mould for sale in Ebay. Well, a fellow board member was a nice guy and went ahead and used the "Buy It Now" feature and secured the mould for me. I sent him funds, and the mould was shipped. No problems at all up to this point.
The mould arrived, and I was disappointed to find a #62130 mould sitting in the box. SIGH. So, I called the original supplier, D&R Sports in Pennsylvania. First, I spend 5 minutes answering a bunch of questions, telling my story, etc. etc. to some lady who then says, "hold on". Next, another unidentified person gets on and runs me through the whole routine again, mumbles something about it being late in the day and they would have to issue a "call tag". I said, "Fine, I will check back with you Monday."
I call back Monday morning, same routine with the zip code, name, ship to address, bill to address, email address, and then "hold on". Good grief! Is this really all this woman does??? Next, unidentified man gets on and asks me who I talked to on Friday! Maybe its just me, but these businesses that don't train their people to answer the phone are just plain unprofessional. So, we again go through the zip code, name, ship to address, bill to address, phone number, and this guy replies "well, I am Mark, and I issued a call tag, its all taken care of." It is? I am still holding the wrong mould in my hand. So, upon begging for more information, I find out "Redding has to see if they have that mould in inventory, then they will tell UPS to pick up your package, once it arrives back here, we will ship the right mould to you." Then I have to beg for a time frame! I finally get "3 or 4 days" out of this guy, and then he hangs up on me!
Maybe this is just my sense of right and wrong, and how to conduct business, but why are these idiots listing items for sale with a "buy it now" tag in Ebay when they KNOW they don't have the mould in hand??? When I was in the aircraft parts business, things happened right now! You could give someone your UPS account #, have them return a part to you overnight. You could do a counter-to-counter deal where the airlines moved the part, etc. Mind you, I am not asking for some pampered princess treatment here, but it was NOT my screw-up! And, I see the potential for all kinds of problems arising out of this.
This isn't my first rodeo, and I am beyond the naiveté of believing some jerk saying, "trust me".
So, on Jan. 17, UPS shows up, picks up the package, and I enter the waiting game. Finally, today, I call D&R. Same *%#!(*& routine with the woman, which I cut short by saying just let me talk to Mark Komoroski please. Mark then hands me off to a guy named Tom. Tom figures it all out, and says he issued a refund to the original purchaser back on Jan. 25. Nice to know- thanks for the courtesy phone call! Man, do I ever regret not buying this with my Ebay account. Imagine the Feedback comments! I wasted a month messing around with this deal, holding D&Rs hand through the whole process, etc. You guys do what you like, but this is my final transaction with D&R Sports.
