In general Busnell products have served me well over the years.
But Ithis last spring while out gopher shooting I had my 17hrm resting on a bi-pod 13" it had a banner 6-18 on it I accidentally tipped it over. Though the dirt was soft I ended up shooting 2 feet right and I could not adjust to correct it. I got through the summer shooting my 204 and 10/22T figuring that there is no way Bushnell CS would get the scope back in time. I put off sending in the scope till late November I ship in in and a day or two after I got delivery confirmation I call CS to ask for a ticket number, the lady tells me it will be 4-6 weeks till they open the box, oh' well I think to myself at least I was prepared for bad CS. So I put into my calendar a date to call back that is 6 weeks after the delivery date.
Fast forward to last week I am driving home after work thinking I have 2 more weeks till I can bug them, but when I get home there is a box with a brand new 6-18 scope in it. Three cheers for over delivering, hopefully this one is a llitle more durable.