I certainly do hope it works out for you.
I find your experiance with Numrich to be uncharacteristic of them. I've been dealing with them for years and have received nothing but prompt, friendly and exellent service.
My guess is that their auctions are handled through another office/division, but that shouldn't have any effect on their business practices.
My suggestion is to make a call and to talk someone, then politely explain your experiance. If they are the company that I believe them to be, they will fall all over themselves to make it right.
1-866-686-7424 Toll free
WWW.e-Gunparts.com
If you will, please keep us posted on the out come.
Good Luck