My experience is along the lines of Slim.
I spent a couple of long phone calls with RCBS initially and had them help with the set up but that was 3 years and a thousand cases ago. Since then, nary a problem. I did however, take a stone to freshen up the cutter on the 30 cal. Noticed that it was taking longer to shave off the excess brass . Once I dressed the cutter it is back to original operating efficiency.