Venting Frustration

[the_spotdoctor]

I had an old Fullfield scope 3x9x40 that I broke the crosshairs in. I sent it in to Burris to have it repaired. They emailed me back and said it was going to be quite a while before they got the parts to fix it, did I want to upgrade to a newer scope. I called them and upgraded to a 2 x 7 35 mm Fullfield II that I want to put on a 30-30. This was the middle of February. I have sent 3 or 4 emails, asking when am I going to receive my scope that I have already paid for? The answer that I get is that they are beginning shipments of that scope next week. It has been next week 3 or 4 times. They have the worst customer service I have ever experienced. I am to the point I am strictly going to buy Sightron scopes or Leupold from now on. I have two other Burris scopes, but this has upset me enough that I might not ever buy another. Thanks for listening.

[quickdtoo]

For every Burris bad CS experience I've read, I've seen a half dozen good ones, my personal experience is limited to just one incident, they replaced a defective ring within just a few days of my contact with them by email, they get a big thumbs up from me for prompt, courteous service.

Tim

[the_spotdoctor]

Quick,
Consider yourself lucky. I have never had any trouble before, and I usually don't gripe about something. But , it seemed as if they did not care. The worst thing to do to a customer riight or wrong. I have a couple of other Burris scopes, I love them. But, their service could use some work, by the way, how long ago did you deal with them.
Jerry

[quickdtoo]

That was year before last, IIRC.

Tim

[Graybeard]

I'm just the opposite Tim, for ever good experience with their customer service I've heard a half dozen or more bad experiences. Long ago I was wanting to buy a Burris from one of their largest distributors who was willing to sell to me only because of the website, otherwise I'd not have qualified to buy from them. He talked me out of a Burris and into a Leupold even tho he personally was making $25 bonus from Burris on every scope he sold for them.

He was so negative on their customer service he talked me out of buying one. He said they send back more Burris scopes than any other and that way too often Burris just completely lost them or sent them back with no repairs and still defective. He said it was a nightmare for them. I've not bought a Burris since.

[quickdtoo]

Prior to 2003 they may very well have offered poor service, they made some changes at the same time they revamped their product line, dumped their older scopes that had forward mounted turrets which made mounting a pain, introduced the new Fullfield II and the Black Diamond line which became their top of the line over the Signature line.

Tim

[kyelkhunter3006]

I've had several Fullfield II's, a 3-9 compact, an old Fullfield, and Signature Binocs.  Not one problem with any of them, so I haven't used their customer service.  BUT, like Graybeard, I've heard 5 or 6 or even more negatives for every positive.  All the negatives had been about turn-around on repairs, not the quality of the repair.  I like their line, but so many problems about service prompted me to sell the ones I had and now I just use Bushnell, Weaver, or Sightron for the most part.  What good is a quality repair if it takes a year to get it back?  JMHO.

[coyotejoe]

I lost the hood to my new Burris FastFire sight, Emailed them and a new hood was in my mail box two days later! No charge and the amazing thing is it normally takes at least three days to get a letter from Denver to my back woods mail box.

[Grubbs]

My burris scopes haven't needed any warranty work ever, so I don't know about their CS.  What I do know is that the FF II is the best bang for the buck in the optic world right now.  Every bit as bright and clear as any VX II.  Before flaming me over this, John Barsness, long time writer, editor, etc agrees with me (or better yet I agree with him).