If it happened to me I'd demand a refund and would have moved on. I'd also post his name on the internet. We spend hard earned money, and set aside valuable vacation time, for professionally guided hunts. This was totally unfair to all of the hunters in that group and I wouldn't let him get away with it.
A friend of mine went to Canada for a week black bear hunting. Canada is loaded with black bears and it's the outfitters responsibility to know where the bears are. That's what you are paying him for. Normally they have been baiting for months before you get there. Anyway, my friend got no shots, saw no bears, and never saw bear dung, bear tracks or any other indication that bears were present. Now you know something was up with that hunt! He would have done better on a DIY bear hunt and walked around blindly.
I've been on several guided bear hunts. While I have not always taken a bear, I ALWAYS see bear and plenty of bear sign in the area. I've also seen a ton of moose droppings everywhere I went. Never a moose but plenty of sign.