Mikey, I explained it to the person over the phone but wasn't sure if we were in agreement as to what we were talking about since sometimes in conversations over the phone things can get mixed up, when I was done I asked them if they knew what I was talking about to ensure I had gotten my point across and the reply was "I know exactly what I'm talking, but you don't know what you are." Well, as they say, that was it.
Oh, I did own a hardballer and the slide was too soft. It was actually worn to the point that the notch for the slide release lever wouldn't catch anymore.