Author Topic: My Barrel Went out to Remington to day (Read 6062 times)

lonewolf5348 · « **on:** July 07, 2008, 06:14:56 AM »

I will keep you guys updated on Remington and how they will stand by there new name H@R and Remington repair service?
I spoke with Tim about the new barrel that was fitted at the old H@R plant seem they did grind to much from the under-lug
sloppy barrel to action fit.
I spoke with the new h@R customer service to day in N.C. He said just return it to them in N.Y.S. should take about 4 weeks to return they are still trying to get the new plant up and running

I even asked for a new barrel I don't want it shim to fit I could of done that myself

lonewolf5348 · « **Reply #1 on:** July 11, 2008, 01:47:58 PM »

I called the new customer service to day and wanted to see if they had any remarks on the barrel that was poorly fitted to the action from the old company? I checked UPS tracking and it was delivered on the June 8-08
The gentleman stated all incoming items from H@R barrel or repair items take about 2 to 3 weeks :I see now the problem with customer service at another location seem a little harder to record items by checking your zip code.
I did explain what happen about the poor fitted barrel to action and did ask if a NEW BARREL will be refitted and will there be any problems.I was told they would not try to Re-fit the older barrel if the under-lug had to much material removed @ a NEW BARREL will be fitted and yes seem no problem in a cash refund to return the barrel to them :
I am on the waiting program now

Tencubed · « **Reply #2 on:** July 11, 2008, 01:56:21 PM »

Thanks, lonewolf, for the update. Going to be interesting to see how this shakes out.

Mike

midwayraider · « **Reply #3 on:** July 11, 2008, 03:36:21 PM »

whats the new CS number ?

quickdtoo · « **Reply #4 on:** July 11, 2008, 04:19:00 PM »

Same as has been in the FAQs for the last 3-4yrs, toll free (866)776-9292.

Tim

http://www.hr1871.com/about/contactus.asp

lonewolf5348 · « **Reply #5 on:** July 16, 2008, 08:51:51 AM »

update:
I called to-day asking what is up with the return poorly fitted barrel?
The lady did state it was log in yesterday,so it took a week to log it in the repair should be soon she said.I did ask about a refund she stated she will update it to the repair for a refund on shipping : This may be pulling teeth trying to get my refund back
I think they are slowly getting the ball rolling at the new plant
I will keep you guys posted on the results and waiting time for the return item.

oops forgot to mention she gave me a repair order number for future reference

lonewolf5348 · « **Reply #6 on:** July 21, 2008, 02:22:15 PM »

I hope the gun comes in this week seem they are in no hurry( 2months now)
I am sorry to say I should of just downloaded my 30-06 and went to a lighter bullet

snuffer#1 · « **Reply #7 on:** July 22, 2008, 02:32:54 AM »

Sounds to me, that they are starting off on the wrong foot

Remington needs to come up to HR/NEF standards. At least before the buy-out, there seemed to be a personalized-type of communication. I hope this is just a glitch and not of things to come!

snuffer

lonewolf5348 · « **Reply #8 on:** July 22, 2008, 11:04:25 AM »

well I gave it a shot to day with customer service the guys say they still are not up and running yet seem they are still waiting for the parts from the old address

quickdtoo · « **Reply #9 on:** July 22, 2008, 11:07:49 AM »

Gardner is still making the parts and trucking them to Illion, Gardner should be completely shutdown in October. I'll have more info soon on the Ilion operation.

Tim

lonewolf5348 · « **Reply #10 on:** July 22, 2008, 11:26:48 AM »

Tim; I hope it won't take until Oct: to get the gun back
keep me posted when you here the new plant is up and running

kevinsmith5 · « **Reply #11 on:** July 22, 2008, 01:39:07 PM »

I would recommend no one hold their breath on this. I sent a Pardner receiver in to get Tracker and Huntsman barrels back in June (arrived in Gardner June 15 - Five and a half weeks ago). I called about it two weeks ago and was told it would be about two more weeks and that my receiver had been shipped from Gardner to Ilion (I hadn't actually heard anything about the change over until then, found this board after that). Called today (two weeks later) and was told it would be another four weeks from now before it would be done. So I'm looking at a total turn around of about ten weeks from when it got to them in Gardner.

lonewolf5348 · « **Reply #12 on:** July 22, 2008, 03:05:55 PM »

I will Waite until end of august before i will ask for my action back and then dispute my charge with the credit card company for a refund on the barrel.
Remington or the new H@R can keep the barrel it seem poor customer service so far :
I think it is a poor excuse that they are waiting for part this should of been in the works when they closed the other plant .
O well can't beat the system

Spanky · « **Reply #13 on:** July 22, 2008, 05:20:09 PM »

Quote from: lonewolf5348 on July 22, 2008, 03:05:55 PM

I will Waite until end of august before i will ask for my action back and then dispute my charge with the credit card company for a refund on the barrel.
Remington or the new H@R can keep the barrel it seem poor customer service so far :
I think it is a poor excuse that they are waiting for part this should of been in the works when they closed the other plant .
O well can't beat the system

Cut them some slack!!
I'm sure Remington will get the bugs worked out of the system.

Maybe some things will improve.
More caliber choices, maybe even being able to buy an accesory barrel without having to send the frame in for fitting.

Think positive!!
Negativity will not change anything now, just hope for the best!!

Spanky

quickdtoo · « **Reply #14 on:** July 23, 2008, 02:11:59 PM »

The parts inventory is now in place in NY with lots of barrels in inventory so parts orders are moving and barrel fits should start this week. Brian and John from the Gardner plant are in Ilion facilitating the new operation, so they have some good people training the new staff. The assembly process has been re-engineered and should make a nice improvement in the firearms, we should see some genuine improvements in cosmetic finish and parts interchangeability in the next year.

More info later as I get it.

Tim

lonewolf5348 · « **Reply #15 on:** July 23, 2008, 02:48:00 PM »

Tim: thank you for the update

speak with
Brian and John about the poor fitted 7MM-08 barrel they removed to much from the under-lug if you remember
I think they should throw in another FREE barrel on the action I was lucky I had sence to stop shooting it:

towpro · « **Reply #16 on:** July 23, 2008, 03:19:43 PM »

Quote from: lonewolf5348 on July 23, 2008, 02:48:00 PM

Tim: thank you for the update
speak with
Brian and John about the poor fitted 7MM-08 barrel they removed to much from the under-lug if you remember
I think they should throw in another FREE barrel on the action I was lucky I had sence to stop shooting it:

My Buffalo Classic with its new (just over one month old) 22-250 fluted bull barrel left today with the same problem. It so loose when closed that it rattles when you carry it. People here said "send it back".
I couldn't get it to shoot much better then a shot gun at 100 yards, but I only shot 100 rounds through it.

silver surfer · « **Reply #17 on:** July 23, 2008, 03:38:00 PM »

This is the kind of thing that has shied me away from doing anything with my kids guns.

I'm going to wait and see how this all works out before I commit to throwing away a hunting season waiting on a gun. I'm with Snuffer on this one. Remington should have risen to H&R standards first! Every single dealing I had with the good folk at Gardener MA left me with a smile. IMHO they defined "Quality Service". For 23 years I've done business with gun manufacturers, granted all of it was military work, but I have never been more pleased than when dealing with H&R. Thus why I am still a fan

.

If "Big Green" dont get it right soon, and I mean soon, they shouldn't look for any of my green. Conglomerates, cute

lonewolf5348 · « **Reply #18 on:** July 28, 2008, 07:14:08 AM »

update:
I called to -day and asked about how things are looking :The girl at customer service seem to be a little more helpfull then the guy who ans: the phone she said now my action and barrel are at the gunsmith table ,

Let see it took 2 weeks for a work number #(repair number) and 2 weeks to get to the smith table maybe a another 2 weeks for the repair

lindmejm · « **Reply #19 on:** July 31, 2008, 11:42:23 AM »

I've spoken to the new Customer Service for NEF three times now, nice people, but short on answers. My frame arrived in Gardener around 6/15 for two barrels which were both in stock. Frame was then sent to the NY Plant and arrived 7/3. Both barrels are still in stock, estimated shipping time as of yesterday was still 6 to 8 weeks from now but might be less. Had two other barrels fitted in May and received them in Early June, on the same order there were some extra sights and bases. The sights and bases were billed but not shipped, I've emailed (Gardener), called, and written NEF about this and they say they will ship the parts, BUT the WGRS sights are on back-order and they have no idea of when they will be available, they also won't ship the parts which are in stock. Not very promising, but there are always problems with a manufacturing change, just wish they were a little more customer focused. Hopefully their work is better than their support.

JonnyC · « **Reply #20 on:** July 31, 2008, 01:42:40 PM »

Sent my gun in to have the barrel refitted 3 weeks ago.I'm having a problem talking to someone in customer service. Anyone else having difficulties getting to actually talk to someome?

towpro · « **Reply #21 on:** July 31, 2008, 03:03:53 PM »

They did take around 10 minutes to answer the phone. they received mine Friday. I called Monday to ask a question. they said call back friday because it might be entered into the books by then. I said once it's entered into the books, the work order will be one line and any comments I want to leave will be entered onto the work order. I forgot to tell them the firing pin hits the primer about 1/2 way between the edge of the primer and the center. But since mine was so loose, I guess they will just replace the barrel anyway. Hope the new one is drilled a little more on center.

lonewolf5348 · « **Reply #22 on:** July 31, 2008, 03:28:10 PM »

I did find the girl who ans: the phone at customer service is a lot more helpfull then the guy.
I will give it to around the middle of sept: then I will ask them to return my action and I will dispute my charge with the gredit card company and ask for a refund on the barrel.

PigBoy Crabshaw · « **Reply #23 on:** July 31, 2008, 05:47:12 PM »

Has Remington started cranking out the new product yet, or are they just doing repairs and upgrades on HR/NEF's? Sorry if this has been covered, as I've been away for awhile. -g

cajun · « **Reply #24 on:** August 01, 2008, 03:16:23 AM »

You guys are scaring the crap out of me. I shipped my receiver in for a new 44Mag barrel. It was received in Ilion on Wednesday (7/30). I hope it doesn't take 6 weeks or more to get it back.

Oh Well.....

quickdtoo · « **Reply #25 on:** August 01, 2008, 05:04:52 AM »

With the backlog of the move, I would expect at least 8 weeks which is within their standard return time of 6-8 weeks.

Tim

During periods of high demand, please allow six to eight weeks for delivery of your additional barrels or accessories.

http://www.hr1871.com/Support/accessoryProgram.asp

cajun · « **Reply #26 on:** August 01, 2008, 05:45:04 AM »

That's definitely not what I was wanting to hear.

I was hoping to have the 44Mag back for primitive weapon season. Also, that is the receiver that mates with my 243 barrel for regular rifle season. Sounds like I may not have either back in time to do some pre season range work.

Fortunately, I still have my muzzleloader to fall back on for primitive season and a Savage 243 for rifle.......

OH WELL>>>>

jjas · « **Reply #27 on:** August 01, 2008, 05:57:45 AM »

I'm pretty new to the forum and certainly don't want to ruffle a bunch of feathers, but I just have to ask this question:

What did you expect to happen when the company closed one plant and shifted the work to another?

Did you really expect business as usual? Did you really expect that during this transitional phase of operations that everything would run as smoothly as it did @ the old plant? Are any of you really surprised that it may take additional time to receive your orders?

I'm a bit confused

Jim

cajun · « **Reply #28 on:** August 01, 2008, 08:11:31 AM »

Business as usual.......probably not. But actually, I would expect an improvement.

Why close down a perfectly good working operation unless your intention is to improve it and possibly save cost? Otherwise, why go to the problems you will create if what you have is working and cost effective? The transitional phase should be transparent to the customer. If it isn't, then someone did not do their job correctly on the front end.

My opinion for what it's worth..........

mitchell · « **Reply #29 on:** August 01, 2008, 09:04:19 AM »

i have to agree with jjas they just moved its going to take some time to get stuff back how it was .

look i know nobody likes the fact that remington took over but they do make good rifles and i'll bet NEF will improve from it.

just give them sometime to get things going and stop complaining about how much time it takes to get your barrel back. back in the day it would take all summer just for a barrel and a trigger job