Sorry you feel you got burned! That sucks!
I had a problem show up on a Ruger 77 in 338 Win. Mag. The stock developed a little crack in the stock. I contacted them and then followed their directions in sending it back to them. In less than three weeks, I had the rifle back and it had an absolutely beautiful walnut stock. All at NO charge!
Guess I am a very happy Ruger Customer!