My optimism is being tested/fading. I've been holding off- in order to tell the tale of a happy ending...but, alas...
June- I called Gardner CS and made sure the barrels I wanted where available and that the rcvr's I had would accept them. All's well- I sent in to Gardner.
July- I receive (quickly) from Gardner with wrong barrels. I call CS, I explain, CS looks at paperwork/checks & verifies/agrees, Says call back for directions. Sends me return labels. I return them to Ilion with descriptive paperwork- No harm/No foul.
Today- They came in again from Ilion- in different (lesser) packaging - same wrong barrels. Ugh! I call CS.
1) It was suggested that the rcvr would not accept the barrel I wanted- I noted that I had in fact (learned this here) called before and made sure.
2) That the work performed was what was called out for by the paper work. I said WRONG. They callout a different SN- I corrected them. They said send them a copy of the Original paperwork showing different. Unfortunately the second time I sent them in I sent my copy in for clarification when they again took receipt of them so it would be right there with the hardware and not off somewhere in an office (I never really dreamed it would actually be a problem again). I stated this and I pointed out that their office had in fact verified all these facts once before.
3) Interestingly, they (politely) asked me what difference did it make? I (politely) said it mattered to me.
They said they would call me back. I gave them my home and cell numbers. They are closed now. I received no call. If tomorrow was a workday and I could call them. I would. I would not write this. But, it's a long weekend and I'm aggravated.
'71
Loyal to the end, but getting frustrated!
Hey- at least the ones I got where fitted in Gardner!
and' now I can tell ya'll for sure they are both receiving and shipping from Ilion!!!
Seriously, I am interested in what ya'll think.
