Author Topic: Bergara Customer Service - bad!  (Read 1238 times)

0 Members and 2 Guests are viewing this topic.

Offline spiker7mm

  • Trade Count: (0)
  • Posts: 4
Bergara Customer Service - bad!
« on: October 05, 2008, 08:57:15 PM »
Purchased a 30-06 Bergara Barrel from Midway, bullet would not feed. Contacted Bergara distributor and they had me send it to them. They replaced the extractor, poor quality control.  It should have never been shipped in the first place with this problem.  Barrel works fine now, but I requested multiple times to be compensated for the $14 shipping since it was their mistake. No reply -- they have lost a customer. I'll only buy TC barrels from now on, lesson learned!

Offline CWT

  • Trade Count: (0)
  • Member
  • *
  • Posts: 37
  • Gender: Male
Re: Bergara Customer Service - bad!
« Reply #1 on: October 06, 2008, 04:17:11 AM »
I had a problem with a .270 barrel and there customer service was great. Maybe if you would have called first they would have mailed you a shipping label.

Offline yooper77

  • Trade Count: (33)
  • Senior Member
  • *****
  • Posts: 1746
  • Gender: Male
Re: Bergara Customer Service - bad!
« Reply #2 on: October 06, 2008, 04:21:40 AM »
I am glad to hear they fixed your barrel, but they are made in Spain, not U.S.A.  They have a long way to go to be anywhere near Thompson Center's quality.

I have personally compared Thompson Center and Bergara Encore blue barrels side by side and the fit and finish of the Bergara barrels won't even come close to the Thompson Center's uniform deep blue finish and fit.

Plus, I have heard so many times the Bergara barrels SS finish being scratched from the plastic packaging, and Thompson Center barrels SS finish isn't damaged from the packaging.

I have had up to 10 factory Thompson Center Encore barrels and none of them had any problems at all.  I will continue to purchase factory Thompson Center Encore barrels.

yooper77

Offline Graybeard

  • Administrator
  • Trade Count: (69)
  • Senior Member
  • *****
  • Posts: 26941
  • Gender: Male
Re: Bergara Customer Service - bad!
« Reply #3 on: October 06, 2008, 11:21:40 AM »
TC would NOT have refunded the shipping cost either so why make a big deal of it in that manner? So they let a bad product get out name me a manufacturer who doesn't from time to time. It's how they handle it when they do let out a bad one that matters. They fixed it promptly and to your satisfaction and your only complaint is you had to pay the shipping. Quite frankly that's usually the way it works. If you wanted it otherwise the time to ask is in advance of shipping not afterward. Ask for a call tag to return it and quite often you'll get it. Pay the shipping and ask for reimbursement and you'll likely NEVER get it.

Sounds like another bash Bergara thread to me. I have no stake in it and have no clue how good or bad they are but threads like this serve no useful purpose regardless of the product or manufacturer. A bad item got out and got taken care of promptly. That's what's supposed to happen.


Bill aka the Graybeard
President, Graybeard Outdoor Enterprises
256-435-1125

I am not a lawyer and do not give legal advice.

Jesus is the way, the truth, and the life anyone who believes in Him will have everlasting life!

Offline b44mag

  • Trade Count: (17)
  • A Real Regular
  • ****
  • Posts: 750
  • Gender: Male
Re: Bergara Customer Service - bad!
« Reply #4 on: October 06, 2008, 03:58:01 PM »
good answer graybeard

Offline CWT

  • Trade Count: (0)
  • Member
  • *
  • Posts: 37
  • Gender: Male
Re: Bergara Customer Service - bad!
« Reply #5 on: October 07, 2008, 03:43:38 AM »
Make no mistake about it. They are really good shooting barrels.

Offline sparkyc2

  • GBO Supporter
  • Trade Count: (5)
  • Member
  • *****
  • Posts: 77
  • Gender: Male
  • NRA Life Member
Re: Bergara Customer Service - bad!
« Reply #6 on: October 07, 2008, 10:45:53 AM »
Amen to Graybeard's comment; amen to CWT comment as well.  TC could take a lesson....USA or not!

Offline Ladobe

  • Trade Count: (91)
  • Senior Member
  • *****
  • Posts: 3193
Re: Bergara Customer Service - bad!
« Reply #7 on: October 07, 2008, 01:17:01 PM »
Amen to Graybeard's comment; amen to CWT comment as well.  TC could take a lesson....USA or not!

Now there's a totally misinformed comment if I've ever seen one.   TC can learn something about making Contender/Encore barrels or lifetime warranty on them from Bergara.   ROTFLMAO!!!
Evolution at work. Over two million years ago the genus Homo had small cranial capacity and thick skin to protect them from their environment. One species has evolved into obese cranial fatheads with thin skin in comparison that whines about anything and everything as their shield against their environment. Meus

Offline Graybeard

  • Administrator
  • Trade Count: (69)
  • Senior Member
  • *****
  • Posts: 26941
  • Gender: Male
Re: Bergara Customer Service - bad!
« Reply #8 on: October 07, 2008, 01:25:47 PM »
Yeah I kinda giggled a bit at that myself. I like TC barrels and have said for years there is no reason to buy a custom as opposed to the TC barrel unless they just don't make the one you want. Well except for the .223 as I've yet to see a TC barrel in .223 that met my personal accuracy standards. But then neither did the custom one either.


Bill aka the Graybeard
President, Graybeard Outdoor Enterprises
256-435-1125

I am not a lawyer and do not give legal advice.

Jesus is the way, the truth, and the life anyone who believes in Him will have everlasting life!

Offline Ladobe

  • Trade Count: (91)
  • Senior Member
  • *****
  • Posts: 3193
Re: Bergara Customer Service - bad!
« Reply #9 on: October 07, 2008, 02:08:03 PM »
I too get a kick out of the keyboard experts who have not been using TC's since the late 60's, nor have owned a truck load of their barrels and frames over the last 40 years like some of us old dogs have.   In all of that time and the over 200 barrels/frames I've owned, I only had to use TC service once on a frame that was sold new with a problem.   It's funny how the Bergara boys always tout the loudest tunes though.   I've said it before, there is a place for their barrels, but they have a long way and many years to go before they prove themselves like TC has.   

As for the custom barrels, I jumped into them around the late 70's-early 80's because that's when I started shooting wildcats seriously.  JD's 375JDJ was simply a must have when he came out with it (and I've had 4 of them), and then I met Fred Smith and the rest is history.   While I do own more custom than factory barrels now days, its because I'm still wildcat stricken and just don't shoot the "regular" stuff much.   All of the factory barrels I still have are great shooters, and don't get shot much only because they are not wildcats rather than because they are factory barrels. 



 
Evolution at work. Over two million years ago the genus Homo had small cranial capacity and thick skin to protect them from their environment. One species has evolved into obese cranial fatheads with thin skin in comparison that whines about anything and everything as their shield against their environment. Meus

Offline Keith L

  • Moderator
  • Trade Count: (4)
  • Senior Member
  • *****
  • Posts: 3781
Re: Bergara Customer Service - bad!
« Reply #10 on: October 07, 2008, 02:38:12 PM »
The Bergara threads that get to me are the ones that say all Bergara barrels are perfect, and all TC barrels are junk.  Fortunately they seem to not come up any more.  And the "proof" normally given was the video of the plant in Spain, and the claim of high technology being the difference.  Having spent my life in metal manufacturing I know that the video showed nothing particularly high tech.

Either way, things made by man will contain imperfections.  Just like we do.
"Beer is proof that God loves us and wants us to be happy."  Benjamin Franklin

Offline sparkyc2

  • GBO Supporter
  • Trade Count: (5)
  • Member
  • *****
  • Posts: 77
  • Gender: Male
  • NRA Life Member
Re: Bergara Customer Service - bad!
« Reply #11 on: October 07, 2008, 02:40:22 PM »
FYI; I am 64 years old, have shot Contenders most my life, currenty own over 30 barrels and 5 frames.  Wildcats?  I've got them.  Started shooting them in the late '60's when TC was still a pup.   I recently purchased for the first time an Encore......I like Bergara barrels, they shoot like you paid good money for them.  I can't say that about several the TC Contender barrels I have owned, now parted ways.  Just info, remember it's what you say, not what you meant....enough said.

Offline Davemuzz

  • GBO Supporter
  • Trade Count: (1)
  • Senior Member
  • *****
  • Posts: 2009
Re: Bergara Customer Service - bad!
« Reply #12 on: October 07, 2008, 03:26:46 PM »
Yeah I kinda giggled a bit at that myself. I like TC barrels and have said for years there is no reason to buy a custom as opposed to the TC barrel unless they just don't make the one you want. Well except for the .223 as I've yet to see a TC barrel in .223 that met my personal accuracy standards. But then neither did the custom one either.

I dunno Bill, I ended up buying a TC .223 bull barrel because the custom one I ordered was machined incorrectly. Now, I will admit that it took me about a month and a half to finally get an accurate load (max load of BL-C2 with a 40 grain Nosler BT). My longest grounghog kill has been 330 yards. This barrel will put 3 in a cloverleaf at 100 yards. I have a Leupold VX-II 50mm scope mounted on this barrel. Maybe that has something that helps out with the groups.

Dave

Offline jy951

  • GBO Supporter
  • Trade Count: (60)
  • Contributor
  • *****
  • Posts: 421
Re: Bergara Customer Service - bad!
« Reply #13 on: October 07, 2008, 05:00:18 PM »
bergara barrels can be had for $75 or so less than t/c barrels.  although i haven't shot one, imho they appear to be a good value.