It is still the few rather than the many having problems with TC. When folks like you that listen to the whining and decide not to buy then tell others whe may do the same we get another good American company that makes guns out of business. Soon all we will have are the foreign made guns, and then watch customer service go out the window.
Exactly the point. It's the "FEW", not the majority.
Another good American gun company? Yes, they "used" to be. I know what my experiences have been with them thus far, and I am no longer impressed. 10% of customer service reports that I hear (off the internet) are positive, while 90% are negative. It used to be the other way around. Ask some other American companies how that model is working out for them.
That is the best thing about this country, at least for now. We all have a right to our opinion. Feel free to spend your money as you see fit, and I will do the same.
Dan
Your experience? I doubt you have much personal experience with TC when you let the whining of others make up your mind for you. Sure you see more negative than positive posted on the Internet... that's called human nature.... any excuse to whine on a vehicle that allows boys to be men. People are quick to bitch and moan about TC, often without good cause, but very slow to praise them when CS goes without a hitch like it does almost all of the time EVEN NOW.
Yes things have changed since S&W took over - and things had changed since the fire. The "personal" service TC has always been known for is being replaced by the big company mentality now that corners in operating costs will be cut in these hard economic times. Add to that the list of long time employee's that are no longer with TC either from retirement, moving on or company cuts. Less staff equals less customer service. Yes it sucks, but show me another US firearms MFG who is doing it any better or even as well as TC still is. When was the last time you heard of good CS from Big Green? Big Red?
Yes we do all have the right to our opinion. Mine is based on 41 years of dealing with this company A LOT, both with the muzzleloaders and the Contenders/Encores. There has been a couple of minor bumps over the years, but the rest of the time the road has been smooth and the service top notch. They have my loyalty because they earned it and the griping of others with less experience with them than I have is not going to change that.
